Mr D's Cleaners

I dropped my halloween costume off two weeks before Halloween, I just called today on Halloween and I was told by the person working there that it was handwritten ticket and it was not tailored... on the day that I need it. This place is unbelievable. I asked to talk to the owner and basically said he had 15 minutes to call me back otherwise I was putting a review on. This is absolutely ridiculous, and this isn't even the first time I've had an issue with them. I dropped a dress off in September wanted the front of its sewed I pick it up and where they were supposed to sew wasn't sewed at all. So I had to leave it there and had to pick it up the day that I needed it. I tried to give them another chance with the Halloween costume and this is what I get for it. I just heard back from the owner and all I got was a well you were supposed to call me and tell me what you wanted done to it. Now couple things wrong with that first I never said I was calling him, second I told the lady who took it what I wanted done to it. His only response was well I'm sorry I don't know what was going through her head. If it was my business I would have been over there doing the work and making sure the customer was happy.