Hot Wok

Placed an order on line. 45 minutes later I called to see if my food was even on its way. The girl that answered the phone told me that it was not even made yet. Then she proceeds to tell me that it will take a long time to get there since we live so far away (Riggs and Gilbert Rd) and that it is Saturday and rush hour so it would take even longer. I asked her why 45 minutes had gone by and they had not even started on my order. She said, "oh, your order is done." So my order was done? After she told me that it wasn't. She then asked me, "Well do you want it or want to cancel? The driver is standing there waiting to know if you want it or not." I said well send it then if it is done. After waiting another 30 minutes, I called back. The asian man on the phone asked who I was and then started screaming at me, "Well cancel the order. Well cancel the order" after I asked where my food was at. No apologies or anything. Customer service is horrible. Management is horrible. If they can't handle a delivery radius that far, then they need to be BETTER managers and learn how to manage their restaurant by shortening it. I would never recommend this place after how they treated me. Plus, the place looks like a roach infested dump! Time to clean and update it!

Well let me tell you ..I was shopping at Safeway and by the time I was done I was so hungry. I saw next door is hot wok so I went in and 1st thing you notice is the big smile on the girl at the register. Very friendly and helpful. Her name is Shae. She knew all about the plates and ingredients. Made it really easy to order. I had the pork fried rice and the beef and broccoli. Delicious very good and made fresh to order. I recommend this place try it and find out for your self guys!!