Volo Broadband

I live at town and country apartments and get the upgraded internet speed from them. It's by far the fastest Internet I've ever used and apparently we only get 100mbps compared to some places where it can be even faster. ive only had to contact them once about a billing issue that was immediately fixed so i can't say i have any complaints whatsoever with them. thanks for the service, me and my roommates are going to miss these speeds when we move out

I thought my only choice for high speed internet was Comcast. I am so glad the Volo is giving us 20 times the speed of Comcast at about 15% of the costs.



This is redoubtably the best internet in the Champaign Urbana area. I recommend Volo to anyone and everyone.



Thanks for being so much better than Comcast!



Volo, you are my friend.

easily the best internet in thomasboro. the speeds are freaky fast. i switched over after finding out all my neighbors are using it and have been thrilled ever since

Disconnects randomly. Their service is anything but reliable. You never know when they come up with an outage. They always have excuses. It's the lightning today, and something else tomorrow. I do not recommend this company to anyone.

I've been using Volo for a little over a year now and love everything about this company. When I first called and said I was interested, everything was very straightforward. I remember them giving me a time frame of just one hour to get it installed, instead of the "wait all day and maybe we will show up" type of thing I'm used to i the past. The fiber internet is extremely fast, and the price is very reasonable.

Volo is a small ISP that services the Champaign/Urbana area. I lived in an apartment complex in Urbana and attended the U of I while I was there. The landlord chose Volo as the ISP that serviced the building instead of larger ones such as Comcast. This allowed residents to plug directly into the wall ethernet outlet without dealing with any routers. However, this ease of use was the only benefit of using Volo.



One major problem was their data plan. The plan is for a certain amount of bandwidth PER DAY. Most other ISP's, such as Comcast, have unlimited bandwidth per day. To control your bandwidth usage, the internet would sometimes just stop working for 5-10 minutes at a time. This made streaming video, downloading files, submitting homework assignments or playing online games almost impossible.



Another problem was their customer service. As a small business, one would expect their customer service to be good. However, it is far from good. If you had a connection problem, you call up their answering service. After explaining the problem in detail to the customer service rep, they take down your information and say that "a technician will call you back." I had a recurring problem with a program I used and called for five straight days, explaining my problem each time to a person I knew couldn't help me. I knew what the problem was and it would have only taken five minutes to solve it. Without access to their router that they use, I could not fix it myself. I would have loved to just be put on hold, knowing that my problem would at least get solved that day, instead of waiting by my phone, waiting for a "technician" to call me.



In conclusion, Volo is not a good ISP. Its small size makes for terrible customer support and an unstable connection. Make sure to ask your landlord to get Comcast or someone else. The extra 2-5$ a month you would save is not worth a spotty and slow internet connection, backed with unresponsive tech support.