Browning Mazda

I brought my Mazda 3 in sept 2016 I had an excellent experience the salesman was very efficient as was the finance manager. I was able to get what car I wanted and color my overall experience I give browning Mazda a thumbs-up

The complaint is based on shady sales tactics on finance department in Browning Mazda. Wendy Diep the finance manager told us that we had to get extended warranty in order to lower the interest rate. We decided we didn't want the extended warranty but Wendy was willing to take the extended warranty off or gap out of the payment. After talking to many lawyers and even the manager they would not cooperate. Under California and federal law extended warranty a can be cancel within 30 days with full refund of the amount of contract. This is horrible business practices and shady sells tactics to try to add on spiffs.

I purchased 4 items online from OEM Auto Partz, paid for them online and then after the fact, this company changed the price. They then directed me to repurchase the items but my information was not saved in their system and the debit for over $400. was already showing on my debit card. They could have simply eaten the $23.37 difference since it was their error or they could have notified me they would run an additional charge but no! They wanted me to repurchase the entire order and pay another $425.72 and trust them to credit back the first debit. Their website did not save my data so I was supposed to re-enter all my ordering data. It took me 20 minutes the first time I did it. Upon realizing this I instructed them to just, “…run my FN card” for the difference. That’s a reasonable request right? Don’t make me repeat the entire process, just charge me the difference even though the mistake is all yours. It seemed ridiculous for me to authorize another $425.72 charge when they already had a payment of $402.35 but Ted Hawkins who refers to himself as “RC’s Manager” (what is RC?) sends me a condescending email advising me they are sorry that “I don’t understand the process” and advised me to shop elsewhere. He also says he doesn’t appreciate my language towards his employee. I never denigrated his employee, I expressed my complete dissatisfaction with the manner in which OEMAutoPartz.com handled (mishandled) the error their company is entirely responsible for. The customer is not responsible for pricing errors on their site, are they? Once a transaction is completed and payment provided, that should be the end of it. They should say, “Oops, we screwed up. Correct the website price and ship this order, our mistake just cost us $23.37.” But Ted Hawkins apparently believes the customer is always wrong, that OEM Auto Partz’s mistakes should be passed onto the customer, that their error should result in a customer debit total of $828.07 for the purchase of $425.72 worth of car headlights and the customer should be treated with scorn and contempt.



An ethical company would have corrected the price online and honored the transaction because it was their mistake. But Ted Hawkins and OEMAutoPartz.com lack the integrity to accept responsibility and/or correct their mistakes. In a time when word of mouth marketing casts a global shadow, OEM Auto Partz demonstrated their company’s complete inability to care for the customer. Ted Hawkins is clearly not cut out for a position in retail sales and is absolutely clueless when it comes to the process of customer care. He and OEM Auto Partz could care less about the customer. I received multiple emails advising me that my order was summarily cancelled yet the debit is still showing on my card. Do business with OEM Auto Partz are your own peril. They are not reputable and will change the price on you AFTER you pay them. I own two businesses and if I had an employee like Ted Hawkins mistreating my customers in this manner I would terminate him in a nanosecond. There is no excuse for such negligence. RC Manager Ted Hawkins made three huge mistakes. He failed to catch pricing errors on the company’s website, failed to preserve the sale and relationship with a first time customer and failed to recognize both mistakes resulting in creation of this review. I have documents, emails and screen shots of my bank account’s debit to back up every claim contained in this review should anyone wish to see them. The order number was 4244 transacted in January 2014.

I read the similar horror story above, and I seemed to have had a similar "rip-off" situation. I leased my Mazda CX9 from these guys. When the lease was up, we loved the car so much, we decided to buy it (lease buyout). They wanted to charge me $800 to just process the paperwork!!! I'm going to take them a check for the payoff amount (residual), and for them to accept the check, on-send it to Mazda Finance, process the DMV paperwork etc, will cost me $800! I said, if you're paying someone say $50 / hour, would it would take them 16 hours to process the paperwork???

Whatever... I'm fuming, and will NEVER go back either!

Saw an ad for good deal on CX9 (at a loss leader price); with the right color and options for us. It was an 08 but had almost no miles. We went in to check it out and liked it. They offered me a horrible payment based on a horrible rate for a horrible term. I’m a tier one customer btw. Anyway, I negotiated with these guys off and on for almost a week (my wife really liked the vehicle). It was always the same story: lower the price = raise the rate. On one occasion I even corrected a salesmgr on his numbers (glad I took my laptop). Annoyed at the ridiculous offers, I went and got my own financing which was 5 points lower than their quote and for a shorter term. I made the mistake of telling them in advance about the rate. So the next day when I went in to buy the car outright, they raised the price $2000. Needless to say, I was furious and left. Told them I will NEVER return and no one I know will EVER buy from them. Ended up at Mazda of Orange. From the get-go they were straightforward. I told them what I wanted they worked with me. Long story short, they got me an almost identical model but 2009 and for less money. My advice is have back up financing but don’t tell them, and make sure you negotiate price not monthly payment. And stay away from these guys.