Consumer Electronic Service

Disgusting is the word which comes to mind when I think about my experience with CES.Almost from the very beginning the experience was a nightmare.After having a problem with the tv,a 65 inch lg tv only a year and a half old,my extended warranty company set me up with them.
Long story short they picked up the tv four times over a year period for the same issue,kept the tv for about 6 weeks during this time and once again I have a tv that does not work.I am convinced they do not know what they are doing and if the problem is staring them in the face they won’t find it.
Add to this the lousy customer service and lousy attitudes and you get a recipe for disgusting.
Never Again

Great !

He scheduled a service appointment for today (May 3, 2011) and told me that your service representative would call before his arrival. Tim called me at about 1:45 this afternoon to alert me that he was only a few minutes our 46 inch Samsung LCD TV. Not only did he quickly diagnose the problem...but he was able to fix it on the spot...and I can't begin to tell you how much that meant to us. Beyond fixing our TV -- as Jeff was testing his completed away from my home. He soon arrived and was both very professional and knowledgeable. He quickly diagnosed my television problems and gave me quality information upon which I could make my repair decisions. I feel compelled, based upon my positive reaction to Tim and Steve, to send this message applauding your organization on the quality of your people. Thank you for smoothing the rough edges and making an otherwise unhappy experience much less intimidating.

Just a quick note to say how much I and my wife valued and appreciated the outstanding work of Jeff this week in fixing our 46 inch Samsung LCD TV. Not only did he quickly diagnose the problem...but he was able to fix it on the spot...and I can't begin to tell you how much that meant to us. Beyond fixing our TV -- as Jeff was testing his completed work, he noticed that our HD picture quality was ""off."" As a result, he took the extra effort to check our Dish Network HDTV settings -- only to find out an incorrect setting that was prohibiting us from seeing a full 1080i picture...which is what we've been paying for of course! I must say, for about six months...since we were obliged to replace our Dish Network HD Receiver...we had actually noticed and commented on how the HD picture quality seemed less than before...but had passed it off to poor transmission quality from the satellites etc.

I was assigned Consumer Electronic Service by Samsung for an in-warranty repair. All the technicians and office staff that I spoke with were extremely nice and helpful. I had no complaints and I would use them for future repairs.

Quick service at a good price. I've not had time to set my TV up, but they demonstrated it worked before I left the shop so I don't expect I'll have any problem with it. If I need similar services in the future, I'll give them a call.

My kids are monsters. Every time I turn around, one of them is playing with something they should be touching. Last week, it was my computer. My son had been using the screen on my laptop as a ramp for his fire truck. Needless to say, I thought I was out of luck when I saw the screen was smashed. I called Consumer Electronic and by the time the weekend rolled around, I had it back in working order. Thank you for saving my computer. Next time the kids strike, I know who I’m calling first.