All Points Moving & Storage

Guys were great,office was great. Came on time ,protected all my items and best of all the cost came under their estimate.

Job was done very smoothly. Guys came on time and went right to work. Handle my furniture carefully. Would recommend.

V

Came on time and finished under quote. Would use them again. Moved several times and this was one of the smoothest moves. Would recommend.

We scheduled our move for a Saturday before our lease ended on Sunday, and reserved the elevator at our old building from 12-4 PM. and the elevator at our new building (20 min. away) from 2-5 PM.

The movers arrived 3 hours late. They did manage to move our furniture by 4:15, and prepared to head to our new apartment. Because of a closed road (not their fault, but not ours either), they did not arrive to our new apartment until 5 PM, at which point we no longer had the elevator and at which point our leasing office was closed so we could not request to extend the reservation.

Our new building has extremely slow elevators, so each time the movers had something to move, they had to wait between 2 and 5 minutes for the elevator and repeat the same exercise to return. This added at least an hour to their moving time, which could have been avoided had they arrived at noon and moved us during our assigned elevator slots.

While the closed road was obviously not their fault, the fact that they arrived 3 hours late was inexcusable and led to our missing our elevator slot at our new apartment complex. And because of the added hour for the elevator and the added 40 min. of travel time during which the movers were lost, our quoted price of $336 turned into $454 (a 3- versus 5-hr. price, where we were asked to pay for their time waiting for an elevator and detouring to our home, after they declined to follow us there). When we explained that we were quoted $336 and that the time had only increased to such an extent because of their late arrival and unnecessary detour, the mover called his boss for us to speak to him.

This was the worst part of the experience. Rather than apologizing for the movers tardiness or for the fact that the quote was incorrect, we were told in an extremely rude manner that if we were so offended by the fact that the movers arrived 3 hours late, we should have turned them away and not allowed them to complete the job so that we would not have had to pay, but that because we did allow them to move our furniture, we were expected to pay the full price with no discount to reflect the additional and unnecessary time.

First, the boss s manner (his name is Bill) was beyond rude. Had he responded by apologizing for the movers tardiness and the inaccuracy of the quote, and then explained that we would still need to pay the full amount, we likely would have been frustrated but more understanding. Instead, we were extremely upset, and we were left with a very uncomfortable situation of still having to tip the movers and pay the inflated bill. Second, for Bill to say that we had the option of turning the movers away is ridiculous. Our lease ended the following day, a Sunday when we could not reserve elevators at either building, so we had no choice but to move on that day, the Saturday before our lease ended. Clearly hiring a new moving company at 3 PM to complete a move by 5 PM at a residence 20 min. away was an utter impossibility. The same was true for renting a truck and doing the move ourselves, especially when coupled with the fact that we did not have the manpower to do so.

I should also add that the movers damaged 4 of 6 dining room chairs and the corresponding table. We understand that things become damaged easily when moving. We have, however, had these items moved before without issue, and because they are high quality and important (a gift from my husbands parents), we were very upset when they were damaged. We asked the movers about filing a claim, and we were first told that Bill would email us a claim form, and that one of the movers would take pictures before he left. We were then told that the mover’s camera was broken and that we would need to email Bill to receive a claim form. My husband then contacted the company again and was told that we would need to send a letter via mail to request a claim form, at which point Allpoints would mail it to us, and we would need to return it via mail.