Dwayne Lane's Skagit Subaru

They make promises they have no intent on keeping. Even if in writing they ignore them and leave you hanging. Sales people will tell tall tales to get you buy, and then you're ghosted.

Service department messed up two accessories installations on a brand new 2018 car. I had to have my 17-day old car jump started because of bad wiring by the dealership. They can't even install Sill Plates correctly, and when you ask them to fix it they say no!

They refuse to honor the warranty on the vehcile, both the factory and the extended warranty. Randy the Service & Parts Manager is beyond rude and will not fix his own mistakes. Jeff in sales, will tell you whatever tall tale he can dream up to get you to buy. The worst is Luke the General Manager, who emails you promises and blames the bosses for not honoring the promise.

Complaints filed with the AG / BBB and the DOR. The AG agreed and opened an informal complaint, the DOR opened a formal complaint due to the issues with the MSO and out of state tags / permits.

There are other dealerships out there, find them.. and do what I did not.. check the reviews before making a deal at Dwayne Lane Skagit Subaru in Burlington Washington