Garden Automotive & Tire Center

We have taken our vehicles here for several years and always had good experiences, until this time. We needed the exhaust manifold/catalytic converter assembly replaced. We could have taken it to a cheaper place, but as I stated, we have had good experiences here for several years and decided to have them do it. They replaced the part and told us it was finished. My wife picked up the car and when she got it home realized it was leaking oil, a lot of oil. We went back and looked where it was parked after being worked on and sure enough, oil was there. We took pictures. Not a few drops, but a good amount. There were zero oil leaks prior and we thought perhaps they accidentally broke the oil pan. No problem. Stuff happens. Called them to tell them and they said it was leaking beforehand. No, it wasn’t. We left the car overnight and the spot it was in didn’t have any oil leaked. They said the repair was nowhere near the oil pan, but it is literally right next to the oil pan. They said they never touched the oil pan, but then later said they touched it because they say a little paint flaking off because of rust. Why would you start messing with it if you weren’t doing anything to it? If it was a leak because of some rust, it would have started as a slow drip, not where all of my oil is drained out overnight. Then they said it was something we ran over on the way home, but forgot about the oil sitting in the parking lot after they worked on it. Also, every time we have gone there and they saw something else wrong, they always called and told us, asking if we want it repaired since its already there. Nothing this time, they said they thought we knew about it and people drive cars with leaking oil pans all the time. My guess is when they were welding the parts on they damaged the oil pan, thought we wouldn’t notice and when we did bring it back, they would get more work. Now, I have a car sitting in the driveway with no oil because its all over our driveway, so I can’t drive it anywhere to fix it, and if I had the tools to do it myself, they would not have replaced the other part. I don’t mind mistakes as long as you are honest. Even if they didn’t mess up and noticed it was leaking, they should have said something, but didn’t. What I do mind is how they went about all of this after we spent over $1,300. They are blaming it on us knowing it was not leaking before it showed up. I would have noticed it sitting in my driveway day after day without being driven. There would also be oil where we parked it the night before, but there isn’t. This leak happened in their shop and now they don’t want to take any responsibility. All they had to do was replace the oil pan while it was on the lift. Instead they let my wife drive away in a car severely leaking oil and could have possibly ruined the engine. They then said if we wrote a poor review that would be slander. No, it’s a review of personal experience. Years of happy service destroyed in one incident. We won’t be back, not that they care. Now, please respond with your fabricated reasons of justification and continue to blame us for your failure.