Paul's Appliance Repair

Well, I wish I had read all the reviews before I started dealing with this company!!
Worst experience ever dealing with a service company.
I can't even begin to go into the all the crap I was told by them.
My washer was never fixed. Gave up and bought another one.

This place is horrible. Was tied up in a simple dishwasher tech repair for 4 months with them. Then when expressed my desperation with them for help, supervisor named Ellen hung up on me and said they won't help anymore. Needless to say my dishwasher is still not fixed yet they sure kept my money. Lawsuit waiting to happen with them. They wasted 4 of my work days waiting for them as it took 4 appointments with a 5hr window and yet still not fixed. Would never ever deal with these greedy people again. This is my first yelp post. And unfortunately it's about a badly run business apparently who doesn't care once they have their money. Do not use. Better options out there for sure! Make sure AHS does not refer you to this business for repairs! Bad experience.

The service provided by Paul's Appliance was simply the best service experience I have experienced. The team at Paul's handled all my concerns with unmatched professionalism, would recommend them to anyone needing assistance with their appliances.

This place is a joke and have no idea why they are in business. The rudest customer service ever. I had a 12-5 window. They called ahead letting me know they were on their way and asked me to call back to confirm. I called multiple times and there was no answer so I left a voicemail letting them know I would be at the residence at 12. After waiting and no one showed up I called and was told by the same rude supervisor (owner) that the tech had left the area and would not return because I did not return a call. I explained that I did return the call three different times and no one answered and I left a voice message confirming. She proceeded to berate me about how this was not their fault and it was my problem. She is a horrible person that should never be allowed to pick up a phone. It was 1000 times worse than going to the DVM on a bad day. Call them at your own risk....

I am not one to write reviews, but this company has the worst customer service I've ever experienced and I felt that I needed to inform other potential customers. Lowe's scheduled Paul's Appliance to come out and service my washing machine between 8:00 am and 12:00 pm. I rearranged my day to be home. They called 6 times between 7:38 and 7:45, which I unfortunately missed because I was bringing the kids to school. I saw the missed calls when I got home and promptly called them back (it was 8:00 am when I returned their calls). At that time I was told by Ellen that they had moved out of the area and would not return. I was obviously upset and told her that I wanted to speak to the owner/manager. She claimed that she was the owner/manager and got very ugly with me. I asked her to reschedule the service and told her that I was going to talk to Lowe's about what happened. She refused to reschedule my service, said she was going to call Lowe's about me, and then hung up on me ??!!

Horrible customer service. Scheduled with this company due to warranty referral. Took off work to be home during the 4 hour window of my appointment. No one showed. I called and the rude woman answering the phones claims she warned me that no one would come if they couldn't get an answer on the phone. First, she made no such warning. Second, my phone never rang. Supposedly, the repairman was in my area but didn't come because he couldn't get me on the phone. If you're in my area, why not come to my house and see if I'm home? Maybe I'm in the ladies' room, maybe I've walked to the mailbox, maybe you never called! I inquired as to why he didn't call back again before leaving town to work on another call. She became rude and said I could reschedule but it'd be next week before they could return. Really? Reschedule, take off work again, and risk that they never call or show up again? I don't think so. Very rude and no customer service skills. I would definitely NOT use them again. Calling LG back to get a different warranty repairman.

These people called me after lowes scheduled them for service. When the woman called me and let me know they could not come out I told her that I would need someone sooner. Her response was "I'll just have them dispatch another service" and hung up. Not knowing what that meant I called back on the scheduled day and she was the rudest woman I'd ever spoken with. Not only did she never call Lowes to have them send another service but had the audacity to have an attitude about it with me. I'm going to do everything in my power to make sure no one ever has to deal with that rude b***h again.

Would reccomend to everyone! Had excelent service from this servicer. He was prompt and was able to fix our appliance in a timely manner. I was very impressed with the young man that owns this company. He is very knowlagble of his products! Great service, loved it!!!

I had awesome service with paul's appliance! The guy came out, after we had several other servicers and immediatly knew the problem. He did a great job, and I will use him again. I have recommended him to others.

He has great prices and an honest guy.

We have used Paul with Pauls Appliance with our personal home and business. He has always done a great job. I recommend him to everyone. He is the only one that works his company. His wife does help him when she can, but they are very respectful and does everything they can to help you and give you the best possible service. I am very pleased and will always use them!