F & F Tire

I’ve been bringing my car to F&F Tire in Brookfield, near where I work, for years. The guys there are very friendly and I’ve always been pleased with their work. I recently brought my wife’s car in for an oil change, but on the subsequent oil change at another shop I was informed that my aluminum oil pan was stripped, likely due to the steel drain screw being over tightened. (This is more common than one might think). Anyway, they told me the fix was to replace the oil pan. I said I’d prefer to take it back to F&F Tire to get their opinion, but they told me the car wasn’t safe to drive since the oil drain screw was loose and would leak oil and F&F Tire was not close by. I had the shop replace the oil pan, but I asked them to save it, so I could bring it to F&F Tire for inspection. The next day I brought the damaged oil pan, the receipt for the repair, and the receipt from my last oil change at F&F Tire to F&F Tire. I explained the whole thing to Wyatt. I was relieved to find that he did not become defensive, but instead took my concern to heart. He listened to the whole story and examined the oil pan. He showed true character, professionalism, and integrity and stood by me, the customer. Thanks to his help F&F Tire reimbursed me for the entire repair! The reality is we all occasionally make mistakes no matter how good you are. Their work had been outstanding up to this incident. How you handle mistakes shows your true character. Wyatt and F&F Tire are TRUE PROFESSIONALS!! This experience has left me even more confident in F&F Tire’s ethincs, integrity, and professionalism. They are a great shop. I am a raving fan and I recommend them to everyone I know!!!!