Ambient Air Solutions

Update to Update to original review. I hired Air Controls Bozeman for a very specific reasons: One was to do an overall safety check; and to show me in person that the furnace was set to run in 2nd stage and to test it. No matter how high the temp was set or how long the furnace ran, it did not go into 2nd stage.
The tech removed the thermostat to check the wiring. (I did request a very simply thermostat and that is exactly what Ambient Solutions installed). Thermostat was only for a 1st stage furnace operation only. The next step, the tech, went to the furnace to check the control board. I was instructed to look at the top right corner of the control board for the dip jumper switches that were labeled "staging". This was in the off position, the tech suggested 10 minute setting. This time, after approximately 10 minutes, the 2nd stage operation was a success. My review was mostly neutral before, but now I remove a star for a negative review.
There is no excuse for Ambient making such a huge mistake.

Make sure everything is in writing, original bid had wrong model furnace, easily corrected, but I did not ensure the BTU rating was listed. Without consent from customer, a lower (cheaper) rated Btu furnace was installed. Without consent, furnace location was moved to save on labor and material. Ambient will lie out-right to the customer to save on their bottom line. Simple item as telling them to do electrical, (use your own people) they even got wrong at first. Overall work the unit so far operates as it suppose to, BUT it is only early fall. And it has not got cold enough to check on the operation of the 2nd stage of the furnace. And I have my doubts that they did all the testing to ensure both stages of the furnace work correctly together. Beware I sent three identical letters to the office to see if mid-level management was intercepting the letters meant for the bosses, both letters were signed for by the same person. Unsure if the boss got the letter?? There was a couple work ethic issues (shortcuts) that may or may not create issues down the road. Installing AC coolant lines between AC access panel and exhaust pipe does make it difficult to do inspection of the AC evaporator coil and pan. Also beware they will talk about what they put into the bid, BUT your copy will have nothing about it. They will insist it is in the bid---YOUR copy will not have one word about what they are trying to pass off as being in the bid!!!

We are a medical office with many patients streaming through our office each day and had a large problem with our air conditioning unit this summer when it was quite hot out...it had to be replaced. Ambient was so quick to replace and install! They made sure that the installation was professional and did not interfere with our workday. Everything is working great and so appreciate their professional work!

Fantastic---Ambient has sprung to life: Here is a QUOTE from the WEB......Our deepest apology from all here at Ambient. We have been too focused on our bottom line that we have forgotten the customer. And yes due to the lack of knowledge of the home owner we in fact would install items that costs less. Ambient has taken a new stance---reprimand those who were involved.... We now have a new policy in effect for integrity above all else and respect for the home owners instructions. Once again our apology.

My stepfather about 3 years ago had his furnace replaced. Ambient Air Solution's service was just O.K. My stepfather was kind of a let alone guy---in my observations of their behavior I would stick to the middle of road opinion.

In case there was any confusion to the update review: Air Controls Bozeman was hired as a 2nd opinion to the Ambient Air solutions brand new furnace install. I bought a two-stage furnace and discovered that Ambient only installed a first stage thermostat and the furnace itself was not able to run in 2nd stage until Air Controls fixed it.