Precision Plumbing Heating, Cooling, & Electric

I needed a new Hot Water Heater and Ron arrived promptly and with a smile. Within 30 minutes he was removing the old unit and the new one and other needed parts were on there way. While the price of the Water Heater was more than we really had to spend, Ron was great through out the entire process. He even got us Financing which will help us rebuild our credit rating. My wife and I definitely recommend both Precision Plumbing and Ron T. for your Plumbing Needs.

When selling my house, Precision came in and told me I needed a new furnace and that I had a carbon monoxide leak. I then called another company, and my buyers another - both of which said the furnace checked out fine. Beyond unacceptable.

We are a small business of less than 10 employees with a small bathroom. We needed a plumber to replace a handle on the toilet and the rude lady who answered the phone informed us that they do not work with small businesses. They only do residential!. Hmmmm....why would that be? Our bathroom is smaller than our bathroom at home and certainly it does not have a toilet any different than the one at home. She was rude, interrupted me, and lost not only a possible small business customer but all 10 employees who are residents in Longmont have been informed and will not be using their services!

Service provider stated a flat fee of 39.95 to fix furnace then wanted an additional 85.00 to complete his work.On 01-12-13 at 7:30pm we contacted The Cooler Company to come fix our furnace. My wife spoke to someone and they stated that they would contact someone to come out and to expect a call shortly. An hour passes and we get a call from Andry The Cooler Companies service technician. I asked him how much he charges to come out and fix our furnace. He stated that he charges a flat fee of 39.95. I then asked him if he charges an hourly rate on top of that. He stated "no matter if it takes 5 minutes to fix or 5 hours it's a flat fee". I then told him to come out help us with our furnace and a half hour later he showed up at our door. I showed Andry the furnace and the breaker box and he proceeded to look at our furnace. About 20 minutes pass and he states that he diagnosed the problem and he believes it to be a bad ssu box. He states that his equipment is showing 120v going into the box but only 70v going out into the furnace and he can fix it by bypassing the fuse and wiring the wire directly into the on/off switch. He then states that he can fix it but it's going to cost us and additional 85.00. I was furious. I told him that he was misleading and that he out right lied to us. He stated that I just didn't ask the right questions and had I asked if there was a repair charge he would've told me. I then repeated his statement that he had said on the phone. He statement was "no matter if it takes 5 minutes to fix or 5 hours it's a flat fee" he stated that the statement was in reference to the diagnoses but not the repair. I stated that he in no way stated the $85.00 fee even though the word repair came up in conjunction with the term "flat fee" several times in our previous conversation. He then packed up his tools and started to leave with the furnace covers off and the ssu box apart and stated that he wouldn't do the work unless we paid the fee. Once we had gotten back upstairs and almost out the door my wife stopped him and told him to wait. She pulled me aside and stated that she was worried about the pipes freezing, how cold it was, and the other service companies that we called wouldn't be able to come out until tomorrow. She said that we should just pay him and then we would talk to the company and file a formal complaint letting them know of the deception. I agreed and went into the other room so she could talk to him. She told him to just do the work. After a 3 minute wiring process our furnace was back up and running. He then proceeded to find other things with our furnace to occupy his time as to seem like it was worth it for us to pay. After we paid him we contacted The Cooler Company to let them know of the deception and to file a complaint. They took our information and stated that they would have someone call us on Monday but NEVER called.

As a retired commercial facility planner, I have worked with numerous plumbing and electrical contractors in a commercial context. Upon being awarded a bid, they usually perform professionally within the guidelines of their agreement. In the residential market however, it is often difficult to find a reasonable, reliable and ethical plumber, especially one who pays close attention to detail and INSISTS upon follow-up to ensure customer satisfaction AFTER completion. This has been my experience with Dave C. at Precision Plumbing, Heating & Electrical. We needed immediate replacement for a burst water tank. I contacted four contractors. I asked each to compare replacement costs for both tank and tank-less solutions. Only Dave C. from Precision bothered to ask detailed questions in order to determine PRECISELY what options might BEST meet our expectations. By the time we finished evaluating quotes from each contractor, it was evening and we had no running water in the house. Upon reaching a decision to use Precision, Dave C. returned THAT NIGHT and immediately set about emergency measures to ensure we, at least, had running water until the next morning. The following morning, Dave C. arrived promptly, despite blizzard weather conditions, with the necessary equipment and a second plumber, Dave D., who had driven his service truck down from Loveland to help with the installation. The installation involved removal of two old tanks, retrofitting with a single high efficiency tank and a recirculation pump to deliver hot water quickly on demand throughout the house. The two plumbers worked tirelessly, over 12 hours without a break for lunch or supper to complete the installation. When completed, Dave C. detected my disappointed with the result in relationship to cost. Delivery of hot water was still slow. However, they had done their work professionally and delivered as agreed. It just did not meet my expectation. The next morning Dave C. called to see if our morning showers were satisfactory. Sadly, we remained somewhat disappointed with the speed of hot water delivery. Dave C. arranged to come on his own time that same day and, at his own expense, spent several more hours reworking the plumbing in the crawl space to improve hot water delivery. That did improve the situation considerably, yet we later discovered a noise in a valve he had installed. Dave C. cheerfully returned again and replaced the valve at no additional charge. At that time, he identified a potential issue with the emergency shut-offs near that valve, but unrelated to his installation. He graciously replaced them and also rebuilt the sink faucet there as well. I feel the service of Precision Plumbing, Heating & Electrical goes well above and beyond expectation. After adjustments were made, Jeremy, the plumbing supervisor, called to ask if he and Dave C. could stop-by together to review, inspect and offer advice subsequent to this installation. I agreed and found their follow-up to be thorough and recommendations extremely useful. I am completely satisfied. I highly recommend Precision Plumbing, Heating & Electrical, and especially Dave C. and Dave D. as a first-rate team of professionals. They will continue to be my contractor of choice moving forward.

As a retired commercial facility planner, I’ve worked with numerous plumbing and electrical contractors in a commercial context. Upon being awarded a bid, they usually perform professionally within the guidelines of their agreement. In the residential market however, it is often difficult to find a reasonable, reliable and ethical plumber, especially one who pays close attention to detail and INSISTS upon follow-up to ensure customer satisfaction AFTER completion. This has been my experience with Dave C. at Precision Plumbing, Heating & Electrical. We needed immediate replacement for a burst water tank. I contacted four contractors. I asked each to compare replacement costs for both tank and tank-less solutions. Only Dave C. from Precision bothered to ask detailed questions in order to determine “precisely” what options might BEST meet our expectations. By the time we finished evaluating quotes from each contractor, it was evening and we had no running water in the house. Upon reaching a decision to use Precision, Dave C. returned THAT NIGHT and immediately set about emergency measures to ensure we, at least, had running water until the next morning. The following morning, Dave C. arrived promptly, despite blizzard weather conditions, with the necessary equipment and a second plumber, Dave D., who had driven his service truck down from Loveland to help with the installation. The installation involved removal of two old tanks, retrofitting with a single high efficiency tank and a recirculation pump to deliver hot water quickly on demand throughout the house. The two plumbers worked tirelessly, over 12 hours without a break for lunch or supper to complete the installation. When completed, Dave C. detected my disappointed with the result in relationship to cost. Delivery of hot water was still slow. However, they had done their work professionally and delivered as agreed. It just didn’t meet my expectation. The next morning Dave C. called to see if our morning showers were satisfactory. Sadly, we remained somewhat disappointed with the speed of hot water delivery. Dave C. arranged to come on his own time that same day and, at his own expense, spent several more hours reworking the plumbing in the crawl space to improve hot water delivery. That did improve the situation considerably, yet we later discovered a noise in a valve he had installed. Dave C. cheerfully returned again and replaced the valve at no additional charge. At that time, he identified a potential issue with the emergency shut-offs near that valve, but unrelated to his installation. He graciously replaced them and also rebuilt the sink faucet there as well. I feel the service of Precision Plumbing, Heating & Electrical goes well above and beyond expectation. After adjustments were made, Jeremy, the plumbing supervisor, called to ask if he and Dave C. could stop-by together to review, inspect and offer advice subsequent to this installation. I agreed and found their follow-up to be thorough and recommendations extremely useful. I am completely satisfied. I highly recommend Precision Plumbing, Heating & Electrical, and especially Dave C. and Dave D. as a first-rate team of professionals. They will continue to be my contractor of choice moving forward.

Started to do some toilet repair work myself; in a 20+ year-old house Turns out the flange it attaches to needed repair. NOT something for a do-it-yourself'er to tackle. Precision tech showed up, was GREAT, and had the tools, parts, and expertise to get the job done -- and done WELL! I'd call them again!!