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Reviews
09/04/2018
Firstly, I love CB restaurants and frequently stop in them whenever I am traveling. Last night (8pm), I stopped at this location after a return flight from vacation with my family of 3. This location had major issues going on. First, the Rising Star hostess was working alone, taking a name, bussing a table, seating that person, then taking the next person in the line that was stacking up deeper and deeper. She needed guidance to control/prevent the line as well as general help with her job which she worked with no hustle.
When our turn came to be seated after standing in a line for 25 minutes the walkways to our table were littered with wrappers from straws, sugars, creamer cups and napkins. Under the tables were really bad too. When seated we were surrounded by tables that were not bussed and stacked with dishes and meal remnants.
Made us wonder how bad the kitchen must look if this was how they kept the customer area. Yuck!
Service was horribly slow, meals were cold upon arrival, and condiments requested (jelly/butter and ketchup) never arrived until after we ate our main dishes... When I asked for some warm biscuits to replace our cold ones, the replacements were obviously cold ones that had been reheated and came out charred.
No manager was available to speak with either. Nor were we ever asked how our meals were, not at the table or at the register. They simply were slinging cold food and didn’t care about the quality or the customer. It just was far below CB standards.
In the years I’ve enjoyed CB stops, this location has always been the worst one. Last night finally pushed everything to the brink. I hope someone at CB Headquarters sees my review and follows up with this location, it needs a formal inspection, training and guidance to bring it back to corporate standards, the people appear to not be trained properly which is a management issue.
Details
Phone: (734) 697-5299
Address: 45525 N Interstate 94 Service Dr, Belleville, MI 48111
Website: http://www.crackerbarrel.com
More Info
- General Info
- Cracker Barrel Old Country Store is a chain of family restaurants with one of its locations in Belleville, Mich. The restaurant offers home-style country food and serves breakfast, lunch and dinner. Its breakfast menu includes ham, muffins, grits, crab, biscuits, pancakes and beverages. The restaurant has a retail store that sells various collectibles, housewares, crafts, toys and candies. It additionally serves orange, tomato, grapefruit and cranberry juices. The restaurant s dessert menu includes baked apple dumplings, sundaes, and fruit and chocolate cobblers with ice cream. Its vegetables and side dishes include whole kernel corn, sweet whole baby carrots, pinto beans, turnip greens and steak fries.
- Extra Phones
Phone: (734) 697-1755
Fax: (734) 697-1755
TollFree: (800) 333-9566
- Payment method
- all major credit cards, amex, check, company card, debit, diners club, discover, master card, travelers checks, visa
- Price Range
- $$
- AKA
Cracker Barrel Old Country Str
- Other Links
http://www.crackerbarrel.com/Locations/States/mi/belleville/115
- Categories
- Other Information
Take Out: Yes
Cuisines: Southern, Soul, Chicken, Family Style, American, Breakfast, Brunch & Lunch
Parking: Lot, Private
Takes Reservations: No
Good For Family: Yes
Bike Parking: No
Good For Groups: Yes
Outdoor Seating: No
Good for Kids: Yes
Wi-Fi: No
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