MaidPro West County

I suggest that you do not waist your money with MaidPro Ballwin. I just had a baby and a friend bought me 5 hours (maximum) cleaning. I did not have high expectations for cleaning services, but since this would not cost me any money, I called Kim to schedule the cleaning. She was great, took several notes, explained the services in detail. When the day for the cleaning arrived, my mom was home with the baby and, even though 5 hours were paid (2.5 per cleaner), one lady stayed less than 40 minutes and the other one close to 2 hours. To give an idea of how poor the cleaning was, when my husband arrived, he called me and asked if the cleaning crew had come, because it seemed that nothing was done (believe me, my husband is not the type of man that notes how clean a house is). They vacuum the main floor, dusted a shelf on my son's play room, turned the dish washer on and cleaned my room's bathroom and a 1/2 bathroom. That is it. They had a check list that said that all bathrooms were cleaned, and several other items which were not true. It was clear they were being deceiving. This was a gift and I could just let it go, but I felt so cheated that I called to complain. Kim said she was going to 'see the other side of the story'. I felt little bad about that, but being a manager myself, I always try to be fair to my employees. She called back, and said the cleaner said that she cleaned 2 out of my 3.5 bathrooms. She said they were 'in bad shape'. Knowing they had cleaned a bathroom that is used only by me and the 1/2 bathroom, I knew the state they were and that statement was not true. My kitchen had trash on the floor (little wraps) that were not picked up, I am not sure they even mopped the floor (we are talking about an area 3ftx3ft). I am the one that cleans my house most of the time. I know how much it takes to clean the main floor, clean 2.5 bath and vacuum the upstairs and 5 houses would have been more than enough. I was not expecting a very deep cleaning, I was prepared for a mild cleaning, but this was significantly below expectations. Please don't spend your money with this cleaning service, especially if you depend on that cleaning due to visitors from out of town.

I tried this maid service and they over promised and under delivered. The owner can sell the service but when she comes to check the work she cannot see the dirt is still there.