Valley Equipment Rental

Came in and paid for materials, waited 20 minutes to be loaded so I began to shovel into my truck. There were no other customers and Myles came out and said to remove the materials and he was going to call the police! What a joke! I had already paid and he continued to call me names and threaten me. I was only trying to help so I could get to my job on time since he had already made me wait 20 minutes and I had already paid. He was a complete jerk. There is no way I would ever come back here again and it is the closest to my landscape jobs. Do not support this business!!

The only reason I chose one star is because there was not a choice for no stars. WORST CUSTOMER SERVICE EVER!!! Rented a lift for the hired painter to use and the lift did not hold a charge. This meant the guy on the clock could not perform, he is charging for time loss. when we called V.E.R., they said they don't know what could be wrong with it, we will come and look after hours. How does that solve my problem right now??? it doesn't. These guys don't care about you the customer, they are short handed and they leave you hanging with their junk equipment. RUN to a different rental company, there are many others who do a much better job with much better equipment!!! These guys have no values or business ethics!!! Read the filtered reviews, I should have before I did business with these scoundrels!

Every time I have been to the Grants Pass yard, there are new people working there. Several times employees have told me that the boss is a total hothead. One time I could hear him screaming into the phone at an employee. They rented me a tractor and trailer which I used for 7 hours. When I returned it ' they told me that the meter showed 9.5 hours and thus charged me another $50. I know for a fact that I used it from 9:00 AM to 4:00 PM, because I kept track of my time to bill my customer. The tractor had problems with the 3 point attachment twice that day, so there is no possible way that I used it as long as they claim.The trailer had bald tires with cords showing. The whole store has an unwelcoming feel to it, with unfriendly service and a general bad attitude. The high turnover of employees underscores my perception of a bad environment. The other rental yard in Grants Pass will rent you a tractor for 24 hours and not stack extra charges on you as long as you fuel it up. One star is too generous for this horribly run operation!