Camp TLC Pet Resort

This place is a terrible boarding facility. I considered boarding my dog here so I called and spoke to Gail. I checked out the website and watched the video online. Gail seemed very nice on the phone and offered for me to come and visit before I committed to boarding. Fortunately, I took her up on a visit. The facility is Gail's house and looks just like the video with one big difference, it is FILTHY. When I first got there, Gail took me out to the back where the dogs are kept. We went past the pool which looked like the cover had never been taken off. There were 10 or 12 dogs all barking behind a gate. Gail got a squirt bottle full of water and started spraying them all in the face to make them stop barking. It didn't work. This was the first sign that this was not a good place to board my dog. She took me to the inside area where the dogs sleep. There were lots of wooden dog beds like in the video, except they have all been chewed apart and the pillows and blankets are gone. There was one dog chewing pieces of wood off one of the frames. Gail squirted it in the face and the dog went back to chewing off wood pieces. There were torn up pieces of bedding all over the floor and yard. The windows were disgusting and covered in a dirty film. The floor was filthy. She took me outside to the backyard area where the dogs get to run around. It was pretty small. The energy and tension was very high. It was obvious that most of those dogs had not been exercised well enough. Many were trying to dominate one another, and two got into a fight and were biting each others faces. Gail squirted them in the face and pulled one away. There was a dog running around with a lease on and Gail told me that the dog didn't listen well so she kept the lease on it to grab it in case she needed to. She said that it helped build trust with the dog if the dog got stuck. The dog would have to ask her for help. Gail seemed to forget that a dog that is choking to death can't ask for help. Gail then showed me the "kitchen" where the dog food is prepared. It was filthy. She showed me the grooming room which was also filthy. This was also where she had put the dog that had gotten into the fight but it had jumped out the window into the front area. She said it was ok because he wouldn't run away. What if that had been my dog? It is my impression that the dogs Gail cares for are mostly hers and her neighbors, friends, or few regular clients because they are the same dogs as in the video. It is my impression they are unsupervised most of the time. They have an unstable pack mentality and are not exercised enough. They are not in a safe environment and could potentially eat wood or other harmful things or escape. If you board your dog here, Gail will squirt it in the face if it barks or misbehaves instead of addressing the problem appropriately. The price she asked is the same price as at a legitimate boarding facility that offers constant supervision and safe play time. I will never board my dog here and I don't recommend anyone does. This place is absolutely ridiculous.

This was our second experience with Gail at Camp TLC and it will not be our last! We have had our poodle, Matt, for only two months and in that time we lost our black lab, Honda. Honda was a great mommy to Matt for the short time they were together. Matt did not eat for 2-3 days after she passed on 1/14/12. We had to go out of town and had planned to take Matt with us due to our circumstances and just losing Honda. We found out at the last minute that the hotel was not pet friendly and we called Gail the same morning. She had previously groomed him for us the day after Thanksgiving as he found us on the day before Thanksgiving - he just showed up in our yard and played with Honda all day and ended up adopting us. Gail was very understanding of our situation and was able to take Matt in for four days. She and Clay were very good about taking care of us as well as Matt - they responded to my texting and phone calls while we were gone and gave us great peace of mind - they even sent us pictures with text response and greatly eased our anxiety about leaving him so soon after Honda had passed. We highly recommend TLC! Especially since they do not put our precious doggies in cages and they are treated as though they are in their own homes, they even get to sleep in doggie beds at night! When we picked up our Matty tonight he was being groomed and the other doggies were happily walking around, very much at home. He appeared happy, tired and ready to come home with us. We will definately be using TLC in the future and a million thanks to Gail, Clay and the rest of her crew at TLC. They are true angels for our precious pets and us! :-)

Camp TLC was wonderful! I had a bad experience with boarding a couple years ago, but Gail really set me at ease. My dogs came home happy which made me happy. I will definitely be taking them there whenever I need to board them. I think not having them locked up in cages is a wonderful practice.

Gail and Buff have created a business that reflects their deep love of animals and I feel so lucky to have recently found and benefitted from their services of both grooming and boarding. My dog has some special needs and they didn't hesitate to take her in and give her that added care. They both seem to "go the extra mile" and that makes for very happy clients ... both animal and human!

TLC has been grooming my dog for several years and over the last couple of years decided to branch out with more boarding. This service is beyond compare to what is out there. Rather than it being a kennel it is really an upscale pet hotel. Gail and Buff take a personal approach in all that they do and our dogs get just as excited about going with them as we do about our vacations! It is such a relief to know that they are in good hands. All the staff truely loves animals and they are knowledgeable and experienced. We have left our dogs in their from short stays of three days to over ten days and they come back happy and healthy. Thank you TLC--what a gem!!!!!!!!

Gail and Biff watched our 2 cats for 14 days while we vacationed in Mexico. They did an excellent job of taking care of them. When Biff delivered them to us upon our return they were in great shape and they seemed very calm. Gail even sewed a cute collar for both of them. I highly recommend using them for all of your pet boarding and grooming needs.



Bill Bright

San Jose, Ca.