Freed's Home Furnishings

WORST customer service EVER! Filed a claim on the 5 year warranty we bought when we bought our furniture in 2011. August 4, 2014, we filed a claim. It is 10/18/14 and it's still not fixed. Our mechanism broke on our recliner. Have made several calls to Freed's to get the same story " Sorry, the ship hasn't sailed from China, and won't until they have a full container". We are told EVERYTIME we call it will be another 4 to 6 weeks. Hopefully it will be fixed before the 5 year warranty runs out.



BEWARE- if you buy from Freed's, they DO NOT care what happens to your furniture after it is delivered. It WILL take forever for your furniture to get fixed. Oh, make sure you ask to read what the warranty covers BEFORE you purchase it because we were lied to. The sales person told us the warranty will cover everything, even if you have a pet that scratches your leather, they will replace it.

I would like to extend an ENORMOUS compliment to my sales person, Tony. He has went over and beyond the call of duty to ensure that I am fully serviced and happy with my experience and purchases made at the Arlington store. Every time I've visited this store, regardless of if I purchase at the time of visit, I'm greeted with a warm smile and kind words. Tony's grand personality has made me feel more than a customer, rather a client of his, because he keeps great notes of my extensively detailed preferences. He offers me the opportunity to make informed decisions concerning my purchases by explaining to me in detail all options that are available to me upfront. Delivering exceptional customer service, he promptly resolves any question, inquiry or demand that arises, and even makes valid contributions to my visions by suggesting items that will compliment my selections. He has greatly exceeded all of my expectations as a sales consultant and has made my shopping experience one that I will remember forever. Please extend my gratitude to him.... Thank you , thank you, thank you... My house is soooo beautiful... :)