Family Appliance and Mechanical

I am new to Suffield and my refrigerator was not working properly. After reading excellent reviews for Family Appliance & Mechanical made the decision to call for service. I was given a date for repairs. Brennan was scheduled to do my repairs. He was right on time and very polite and knowledgeable. He is a credit to Family Appliance & Mechanical. Thank you!

I used this business twice. To their credit they came quickly to repair my refrigerator and later my washing machine. What I discovered was that they have a flat rate of $75 to come to your home and another $50 to do anything (even a quick $10 lid repair) and that they inflate the price of their parts by 200% - 300%. When I provided documentation that their simple fix of my washing machine lid should have cost $75-100 maximum, they told me I was "bad mouthing a family business." When I gave them part quotes from multiple sites for the Whirlpool part price (which they had doubled or tripled the cost of depending on the site), they argued that what I was charged was manufacture price. When I provided an estimate of what amount of time the repair should have taken (10-15 minutes), they argued their man (who took 50 minutes, most of which was spent on his phone in his truck), they argued with me that he had checking to do at his truck. When I told them their repairman spliced the wire, to avoid even pulling out the machine to repair it, they ignored my feedback. I was charged almost $200 to fix a lid on my machine, a part that should have cost $10 and a repair that should have taken ten minutes, at most costing a total $100. I was ripped off. Never would I go to them again. Consumer beware.