More Info

General Info
We believe that all good relationships are founded on integrity and trust. At Lance Cunningham Ford, I want to assure you that every customer we have represents an important relationship that is highly valued by each and every one of our employee's. Whether you are: Shopping for one of the hundreds of vehicles we have. Relaxing in our Five Star state-of-the-art service facility. Getting a guaranteed offer to purchase for your current vehicle. Even if you just want to drop by and say "hi!" and enjoy a cup of coffee, you will always be welcomed. Best of all, we will provide you with all of the information you need. After all, we want to earn more than your business - we want to earn a long term customer relationship. My name is Lance Cunningham, and everything we do at Lance Cunningham Ford is a reflection of who I am.
BBB Rating
A+
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BBB Rating and Accreditation information may be delayed up to a week.
Extra Phones

TollFree: (888) 719-3506

Brands
Ford, Motorcraft, Valvoline
Payment method
all major credit cards, check, debit, financing available, insurance
Categories

Reviews

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VM
Vivian M.

04/08/2014

Overall

Superior service from Lance, Bilal Siler and Nathan Post. Would recommend.

PH
Penny H.

03/25/2014

Overall

Worked very well with us and listened to our needs and wants. Not pushy like so many others had been.

christyenordstroem

03/20/2014

Provided by Superpages
Overall

I had a great experience buying my new car.john is a great salesman and I consider him a friend now and the next car I buy will be from him, he is a asset to your dealership! !

hobeykesten

03/19/2014

Provided by Superpages
Overall

Excellent customer service!!! Awesome car buying experience. Russell Phillips was a great sales consultant. I will certainly recommend others to Lance Cunningham Ford if they are in the market for new/used vehicles.

LH
Linda H.

03/17/2014

Provided by Superpages
Overall

Our experience with Aaron was great; no complaints there. He was friendly, kind, and professional. So far we are happy with the vehicle. However, we are very upset with the "extra charges" no one mentioned prior to the purchase. We were charged $399.00 for a Shadowmark warranty which we didn't ask for nor agree to. If this coating was already on the car (which it had to be) then the warranty should have been included in the price we paid for the car. Your finance guy, Nathan, had each of us signing papers quickly one after the other and snuck that one in on my husband without eaplaining it or asking if we wanted it. Also, we were charged a $599.95 "processing fee" which may be a standard charge at your lot. But we've purchased many vehicles at many lots including new vehicles and have never paid a processing fee before, much less such an exhorbitant one. Processing the paperwork is part of selling vehicles and again should be included in the purchase price. So we were tricked out of $1

LH
Linda H.

03/17/2014

Overall

John was great at listening to what type vehicle we desired and came up with a solution very quickly.

John is one of the best sales persons that I have ever dealt with

MP
Mark & kami P.

03/10/2014

Overall

From start to finish Frank paid close attention to our needs & worked on our behalf to find the right vehicle for us. The paperwork & trade in ran very efficiently & Lance Cunningham even spent time greeting us. You don't find the owner of many dealerships taking the time out of their day like that. We could not be more pleased with our experience. Love our Mini!

LM
Lawrence M.

02/27/2014

Provided by Superpages
Overall

Every one was real nice at the time I spend there. I could not ask to be treated any better!

SG
Steve G.

02/26/2014

Provided by Superpages
Overall

Experience was great! John wasn't working on Sunday but he came in and helped us with our auto purchase. He was very friendly and made the process very easy. He got everything to Nathan quickly and we had our new car in no time. This is our 8th car that we have purchased from Lance Cunningham Ford because of the service both during the sale and after. We recommend them all the time to friends, family and colleagues. You couldn't ask for a better place to purchase a car. John Hill and Nathan are the absolute best!!

CR
Crystal R.

02/19/2014

Overall

From the moment my husband and I walked into Lance Cunningham Ford until the time we walked out we had an exceptional experience. We were immediately greeted by the receptionist; she asked if she could assist we informed her we were there to meet with Aaron Sharp as we had scheduled a test drive with him. Within no time Mr. Sharp was up at the desk and ready to assist. Mr. Sharp was extremely knowledgeable, professional and easy going – which are all things I appreciate. He was very welcoming and very attentive to our needs. The test drive, the initial paperwork, and the time with the finance area could not have gone better. While we dealt with Mr. Sharp and Travis Christensen directly even the employees that we interacted with indirectly were incomparable. My husband and I had been to other local dealerships and were disgusted by the lack of professionalism and consideration received. I can truly say it was refreshing to walk into a place that were willing to earn our business and did not act like it was owed to them. We will definitely be back for future purchases and would highly recommend others to do the same.

anettatedlow

02/18/2014

Provided by Superpages
Overall

Allen worked with us for months. He was not pushy at all but always willing to answer any questions we had. We finally decided what car we wanted to purchase and we are thrilled!

BB
Brent B.

02/11/2014

Overall

Very good experience. Nick was very helpful in working with me to get me the deal that I expected.

JS
James S.

02/05/2014

Overall

As I drove in he was standing in as if he was waiting on me. I showed him an ad off the internet immediately he took me to where. the vehicle was parked.He unlocked and showed me the vehicle.When I Came back to purchase the vehicle I found one I liked better, he immediately switched to the new vehicle and was very helpful in answering questions about the difference.

PC
Patrick C.

01/28/2014

Overall

Absolutely fantastic experience. Extremely helpful staff that answered every question I had. I did not feel steered or "pressured" at all. The salesman offered to show me any vehicle I wanted and answered every question I had. I will be recomending this dealership to everyone I know.

LF
Levi F.

01/23/2014

Overall

First I almost NEVER would give Exceptional and a rating! Now that's out of the way.... Mr. Hamilton took time to hear me out, instead of just rushing me and pointing me a direction that I really didn't want to go or be in! I have been to your dealership before and that time it was also Mr. Hamilton that had helped me too. I have seen while at you dealership that you have a number of salesmen and I would be lying if I said they are all like Mr. Hamilton... some just don't seem as friendly, easy going or non-"pushy". I know its a salesman's job to "make" a sale but I first talked to Mr. Hamilton back in late 2012 / early 2013 and I came back because HE gave me such good service the first time! I do have to say that Mr. Hamilton had to please one of his other customers and Mr. Sizemore finished completing the transaction with me. I hope to see Mr. Hamilton there for my future purchases! If you cant tell HE made a lasting impression.

Please forward this to:

Mr. Josh Hamilton and Mr. Sizemore.

Thank you.

PS I would have to leave you with this... You need to do what you can to keep people like them aroun

Details

Phone: (865) 687-2100

Address: 4101 Clinton Hwy, Knoxville, TN 37912

Website: Lance Cunningham Ford

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