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Phone: (859) 918-5859

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sweetangel9692

09/06/2011

Overall
terrible customer service

my family and I stayed in this hotel for a month. the first week was great....weeks 2-4 horrible. housekeeping stood in our room talked in a their language about us. they refused to give us clean towels and sheets or extra pillows. they only came in our room the first week. At one point we were told housekeeping quit...when we checked out they charged us 50 bucks for a cleaning fee....due to their housekeeping service not coming in our room. we tried to call and discuss it with the mangment and they acted like they were doing us a favor. if Ur looking for a room for the night u might be alright but any longer expect a large cleaning fee for their poor housekeeping staff. I wish I could give them no stars!

Details

Phone: (859) 371-2700

Address: 8050 Holiday Pl, Florence, KY 41042

Website: http://www.ramada.com

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