Deluxe Paint & Body Works

I was in a car accident in November and was dealing with the other driver's insurance. I contacted Deluxe in December and they were able to step in and work with other insurance company to get my car fixed. The car was fixed with original parts and their work has a lifetime warranty. The staff was courteous and helpful. The car was ready when promised. This was my second experience with them. I would recommend this shop.

After a semi-truck hit my car the insurance company wanted to total our vehicle and refused to cover the cost of repairs. I retrieved the car and opted to pay for repairs myself. I reach out to several insurance companies who showed initial interest but then quickly lost interest, would not return my phone calls, not respond to e-mails, or would not give me a firm & final quote for repairs (even after looking inside and outside of the car). Some shops refused to work on the car because it was still in a case to be settled (maybe for total loss). I reached out to the Better Business Bureau (BBB) for recommendations and contacted all 3 companies’ leads. Deluxe Paint & Body Works was by far the most professional and responsive. I was skeptical at first but they were highly rated, responsive, gave an initial detailed quote (based on my pictures of the car), drove to the cars location (giving a verbal final quote over the phone) after assessing the damage onsite, and then then transported the car to their shop. I did have some initial communication issues around the final quote ~ for example at the bottom of the quote still said “This is a preliminary estimate. Additional charges to the estimate may be required for the actual repair”…after I was expected a final quote. I then drove directly to the shop from my office (only a couple miles from center city Charlotte). I was given a tour of their shop and noticed high end vehicles being worked on (Mercedes, BMW’s, Audi’s, etc.) which calmed my nerves. We sorted out the contract and I was very surprised the vehicle was completed in 10 days’ time (was in no hurry for repairs). I am very happy with their work and take my vehicles back in the future. Feel free to reach out to me directly if you have any questions about my 5 star recommendation and/or experience.

Sincerely,
Brent A. Hamilton
bhamilton(at)sigconsult.com
980-253-2759 (cell)

Deluxe paint & body works turned the disaster of my collision into a lifelong relationship. The staff was so helpful with my first accident. I didnt know where to turn but with their help i was able to set up my claim. 2 days after my accident i still didnt hear from the insurance of the person who hit me! But the sweetest young lady kristine was able to set up a appointment for the adjuster to come that very day. They got me into a rental super fast since i dont have the time to put my life on hold and deal with this aggravation. I cant express how greatful i am to them they helped guide me through the process but they also returned car looking immaculate! 3 days before it was supposed to be due and they even fixed some minor dents on my fender too while replacing the doors... the paint was on point and when i got my car back it was cleaned. They did an absolute excellent job at making this customer happy. They carried me through from start to finish and i couldnt be more happy with the services!! I would recommend this family owned christian business to anyone who was involved in a accident... thanks again for the one hundreth guys!

I purchased a vehicle from Deluxe paint & body works back in February. We agreed on a price $3800.00 and I gave a deposit of $1500.00 until the owner/manager obtained the title. When I went to pick up the vehicle he (Leonardo) insisted that the price of the vehicle was $3900.00, so instead of the balance being $2300 he insisted that it was $2400.00...I disagreed & he said o.k. just meet me half way & make it $2850.00...when I told him he didn't have it he told me to just owe it to him. Since then I've had mechanical issues. For starters the transmission was missing 5 quarts of fluid of a maximum total possible of 7 quarts, which means it was dry & not running as it was designed to do. Secondly, Auto Zone, Planet ZuzukI and a personal mechanic have all confirmed that the vehicle which they sold me has a misfire on cylider #2 and also a faulty mass air flow sensor.when I addressed these issues with the owner his response is that Nissans are known for that. Stay clear of this shyster !!! I have to admit that even one star is too much for Deluxe paint & body works!!!