Deltone Electric & A/C

As the owner of Deltone I have to set the record straight about this service call. I contacted this indivual about this charge. She was not present at this location the property in question ,is a low income section 8 rental property and her tenent was their. All of our service trucks have GPS units in order so we can track the progress of our service tech's. The GPS gives time and location of the trucks on job site's. On this service call Brendon was on site for one hour and thirty minutes. Before any work was performed the tenant was told the price of the repair and she approved it as instructed by the landlord. Upon inspection of the unit it was found to have been tamper with. The safety cut off switch for the airhandler was moved from the factory installed location and place in a location that prevented the unit from comming on. When question the tenenat stated that someone else had been working on the unit and could not get it to run and that is why they called Deltone. After Brandon trace down the electrical problem and corrected it. He then check the freon charge on the unit to see if it was running according to factory spec's it was 2lbs low and he inform the tenant that the unit would have to be charged. Again the approval was given. By the Landlords own statement this system has a leak. When asked if she wanted the leak fixed her answer was "no". When the bill was presented to be paid the tenent said she was not given any money to pay for the service call. When the landlord finally return our calls she said all she would pay is $35.00 and not the amount she had previous approved. In closing let state for the record that I have proof from the GPS print out that my tech's was on the job site for 1.5 hours and my tech did not say that he was doing anything for free. The Landlord sent Deltone a check for $35.00 and when we tried to return it the check came back as not a good address of the sender in other words a bogus address. In fact we have receive three different address for this induval and all are bogus I now have to question what type of person we are dealing with.