Barber Honda

Came in for routine Timing Belt Change then after took my Honda Odyssey home and next day found oil puddle on my garage floor. Took it back in and they found Power Steering pump rubber hose and high pressure line leaking. They wanted me to pay for repair. I explained to them there was no leak prior to Barber Honda Service Dept. working on it. So they said they will repair rubber hose leak but not the high pressure line leak due to high cost. I complained to Service Rep.Jose Garcia and Service Manager Dustin Kryger and they said sorry too bad its my problem. I filed compliant to BBB and BAR. Beware of these people, very poor customer service, they will not help you. They will work on your car, break stuff, blame it on coincidence, and over charge you. Don't spend your hard earned money on these crooks, take your business else where.

I called to check on my vehicle because the time frame has been extended for parts being on order; I requested to speak to the service manager because I was informed by the service writer that it would have been done by the end of last week. As of today the parts are still not here. After several times of being on hold and sent to voice-mail I was able to speak to the service manager. I started my conversation off by saying hello and how was his day; he responded you will not listen even if you did care... Hmmm, I wonder this is how they treat every customer?

This is the best dealership in town. Brad the manager is great. If you need a new or used car this is the place to go.