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This luxurious, full-service spa offers hotel packages from many Cleveland hotels.This luxurious, full-service spa offers hotel packages from many Cleveland hotels.
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Amy V.

12/03/2017

Overall

This spa deserves 0 stars. Coolsculpting -poor results, it's a scam, don't waste your money. Poor customer service. Spa West cancelled my appointments 4 different times making up excuses every time when finally the truth came out the coolsculpting machine was out of service. They called me back over a week later to reschedule and said for all the inconvenience they would offer me the Venus legacy treatment at no charge. When I originally booked the coolsculpting appointment with Nicole she said they would throw the Venus legacy procedure in for booking the coolsculpting treatment. So after all the hassle they did not end up offering anything for all the inconvenience they caused. Lousy customer service! Will never go back!

robert501
Edited: 02/08/2017
Overall
All the staff are great here. ...

All the staff are great here. A real pleasure to visit. I can't wait to be pampered again !!

sidneyqwq

10/23/2012

Overall
I have come to Pete for years ...

I have come to Pete for years & will continue as long as I can. He is the only person I'd let do my hair! What a talent!

ginasores

10/12/2011

Overall
The stretching and pulling hel...

The stretching and pulling helped great! The deep massage was exactly what I needed. Thank you for relieving my tension!

Overall
Agree with the previous post.....

Agree with the previous post...Anita is GREAT! These guys really love what they do and made me feel like they really cared about me as well! Thank you for the awesome experience.

aaliyahn58

10/10/2011

Overall
Thank you for all the services...

Thank you for all the services on my birthday. My friends and I had a fabulous time. Thank you again for making my birthday special.

rburke64

10/05/2011

Overall
Staff was phenomenal the entir...

Staff was phenomenal the entire time and found exactly what I needed. I feel incredibly better now. Very relaxing.

spyshyamy

09/20/2011

Overall
Anita is wonderful! She is gre...

Anita is wonderful! She is great at what she does plus shes really easy to talk to! Thank you!

urahelles

09/12/2011

Overall
I always enjoy my visits to Sp...

I always enjoy my visits to Spa West. Anita is very helpful and very knowledgeable. I love coming here and getting to chit chat with Anita! This is the place to come to !!

bengalsjungle88

09/09/2011

Overall
I always enjoy my visits to Sp...

I always enjoy my visits to Spa West. Anita is VERY helpful. I also want to thank you guys for the gift certificate for the Relay for Life. It means a lot to me that you guys care enough to do that.

sparkydoriane

09/09/2011

Overall
Jill and Channel are great! I ...

Jill and Channel are great! I make my regular appointments with those ladies. They are INCREDIBLE! The spa is relaxing and very professional. The spa is super clean, and the facials are to die for. I will always come back. Thanks!

cleveindianfan

09/08/2011

Overall
This is a beautiful place and ...

This is a beautiful place and everyone is so nice. I will recommend everyone to come here and enjoy your amenities. Keep up the great work!

cherryjello40

09/02/2011

Overall
I brought my fiance for the fi...

I brought my fiance for the first time and he really enjoyed himself so much that he is going to recommend to his friends. This is my second time and will not be my last. Thanks

molly12

08/17/2011

Overall
Anita is most professional. I ...

Anita is most professional. I loved my visit and will return soon! Great service and conversation with Chanel! Thank you!!

emily148412

08/08/2011

Overall
Holly's facial was fantastic. ...

Holly's facial was fantastic. I'll be back for her!

abecca75

08/05/2011

Overall
Staff was exceptional! What a ...

Staff was exceptional! What a great experience form beginning to end....

margetee

08/03/2011

Overall
Anita's very professional, mak...

Anita's very professional, makes me feel comfortable and does a great job.

isisv1

07/28/2011

Overall
THIS is how you do a spa day. ...

THIS is how you do a spa day. Going here for massages has honestly spoiled me to the point where a massage anywhere else seems pointless. You get what you pay for and the service and treatments are AMAZING. I was experiencing back pain and the masseuse evaluated my pain, massaged it out, then gave me advice to prevent it from happening again. The facilities are spotless. The robes are warm, soft, and fluffy. Spend one day here and you'll leave feeling like you've been on vacation for two weeks.

rockhardashley

07/21/2011

Overall
I like coming to Spa West beca...

I like coming to Spa West because I can relax and you take care of the rest. Other places I've been to push and get different people for each service. Thank you for being courteous to your customers.

stellarivera

07/14/2011

Overall
I wanted to treat myself to a ...

I wanted to treat myself to a day of pampering and everyone always tells me to go here, so I did today. All my friends and family where so right, the staff was quite nice and my treatments where just wonderful, the spa is so large and beautiful. I do not know how they do it, the place was so busy, but the staff makes you feel as if you are the only one they are focused on. I loved my day of pampering.

Details

Phone: (440) 899-7729

Address: 29109 Center Ridge Rd, Westlake, OH 44145

Website: http://www.spawest.com

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