West Orange Animal Hospital

I do rescue, have many veterinarian accounts and various animal hospitals throughout NJ and have never had any problems ... until West Orange Animal Hospital.

All about the money and will lie on medical reports to save their own butts after they botch up your service and your bill.
They are crooks and liars and care more about getting every dime from your wallet they can rather than what's doing best for the animals.

I had a cat in there for euthanization, tests were performed that I did not want and the girl apologized for running them. Despite this, a woman w/nasty attitude comes barging in during the euthanization, puts a stop to it, causing major stress to me and the cat and starts asking for more money. I spoke to the Doctor who agreed to resolve the bill and finally continued the euthanization.

They tried to trouble shoot, test, treat, collect money for a cat that was in the final stages of HIV. They have done this to me before w/a dog I brought in there and the bill came to over $500 for which I paid in full as I always do.

On the way out, I paid and had a $261 balance. They send me a bill w/balance of $261. Then next letter I get is from their attorney stating I owe over $400. I call Dr. Perez and she says I owe $380 because I left w/out paying. ABSOLUTELY NOT TRUE!

Now, after all of the trauma I went through and my poor cat went through with the botched euthanization, I have to deal w/them in court.

The receptionist who I tried to work this out with was rude and unprofessional.

This is one of the best and most professional animal hospitals that I have had the pleasure of doing business with!! They have always been helpful and courteous, and given the most consideration to any problem (small or large) that may arise. The staff is incredibly pleasant, knowledgeable, and respectful of both me and my "children".. and I always know that we are in good hands! I've even brought rescues to them, which needed critical care- and they have gone above and beyond to help out. I have four cats, and have used their services many times, and will continue to do so (even though it is about 45 minutes +traffic) because IT'S WORTH MY TIME to get the care and treatment that they offer.. well done!!



Signed,



Jupiter - my eldest "child" who was taken in as an emergency off hours, when she had an episode! The doctor ran all tests to ensure nothing slipped past him, and kept me informed every step of the way!! She is since doing great, and looking forward to her 11th birthday this September



Ganymede - was a rescue that the animal hospital took in, and I ended up taking into my home.. The sweetest thing! They loved him there, and his proper care shows! The best temperament, and a face you can't help but love



Callisto - the baby! Had his starter shots, got de-wormed, flea-bath, was neutered, had his young adult follow up.. .. they know all about him! Turning 2 this year



Io - hasn't needed to go, yet, but if she does it will be here!



Europa & Extou - the two beloved rescued siblings that are now placed in loving homes, and fully healthy and happy



and Daddy (Me)





THANK YOU WEST ORANGE ANIMAL HOSPITAL