Campers Inn of Atlanta

Our experience started out alright. The salesman was knowledgeable and we weren't being grossly overcharged. I gave them the benefit of the doubt when we were asked to stay to get financed through them instead of my bank. After several hours we decided to leave. I'm glad we did because we were told later that they wouldn't have a response for us until the following business day. I decided to go through my own credit union and called Tony to get a breakdown of all additional charges; taxes, dealer fees, etc. Not only did he act annoyed, he couldn't give me the actual numbers. I don't know about anyone else but when I'm spending thousands of dollars I want to know what I'm paying for. The numbers kept changing. By the time I purchased the camper the numbers were completely different than what he said. Unfortunately, this was only the tip of the iceberg. We made an 11:00 appointment to pick up the camper on Friday and were called the day before at 3PM and told to come in at 8AM for the break control. I thought this was short notice and yet a other disregard for our time but again I decided to give them the benefit of the doubt. Got there at 8AM. At 11 we were supposed to have orientation for our pop up. 2 hours later we were finally seen. Almost 9 hours later we were able to leave with our camper. No one gave us updates. Complete disregard for their customer's time. Once they get a sale it is blatantly obvious that Campers Inn Atlanta does not care about it's customers. Oh, and we were charged for break control when we were told it would be covered. I decided to pick my battles and let it go. Be sure when we decide to graduate to an RV Campers Inn will not get my business.

The sales person (Evan) quoted us a price based upon a list of features we wanted, a list I emailed to him. He assured me that the camper he had in stock had all the features we wanted. We arrived later to find that the TT, in fact, did not have all the features. When I pointed this out and asked about having them add the missing features (e.g. wood paneled refrigerator cover), he said that they could add them but we would have to pay for them. This, after he had already quoted me a price based upon the list I gave him. NOTE: the sales person (Evan) was not knowledegable about the product at all. He obviously didn't know what he was talking about and clearly just made up stuff assuming we didn't know any better. We spoke up a few times to correct him but finally gave up and just smiled when he fed us another line. We bought the trailer anyway because it had the decor we wanted and the decor changed with the next production cycle. After the tech hooked up the trailer to our truck, I asked him if he put grease on the ball and he said, "No. We should. It is a good idea to do that but we never do." (Really? Did he just say that?)

During the walk-thru, we noticed that the trim of one of the exterior storage compartments was bent. We pointed it out to the tech doing the walk-thru. He made a note and took some photos with his phone and said he would report it to the warranty department and they would order a replacement and call me when it came in. I also mentioned it to the salesman and he assured me that they would get the information to the right person to get it corrected. After a couple of weeks, I never heard from anyone so I called and spoke with the person in the warranty area (Jamie). Surprise!! She had no record of it. She took the information over the phone and asked me to send some photos. A couple of weeks later, I sent an email to check the status and received an auto-response that she was no longer there. I started over with someone else who supposedly took her place (Cat). No one ever responded to me despite multiple emails to her and Adam, the service advisor, asking for an update.

Our first trip, we went dry camping and found that the battery they installed had a dead cell and would not hold a charge. First of all, the battery they installed was a standard "cranking" battery, not a deep cycle battery. I was told at Interstate Battery that this is not even the right kind of battery for a travel trailer. I took it back and asked about the deep cycle battery. The service manager (Kevin) told me that the "cranking" battery was fine, they put them in all their TT's. He then proceeded to tell me that I would not need the battery anyway. He said I should never rely upon the battery for power but should just always connect to power with "the power cord thing". (This was the service manager?) . I asked about occassions when I am dry camping and there is no power source. He said all campgrounds now have power poles at the sites. I told him that was absolutely not true; many campgrounds do not. He said he had never heard that. Clearly, he is not a camper. In fact, I got the impression through this process that no one I dealt with at Peco aka Campers Inn has had any experience camping.

I purchased my camper in July 2016. Today it is September 14. I am still trying to get the warranty issue resolved. I spoke with the service manager (Kevin) last week and he assured me he would get right on it and call me back before the end of the day. I had to call Kevin again today because he never called me back. He didn't even remember our conversation and had no notes from our last call. It is clear that there is a management problem at this dealership that can be seen all the way from the top down to the front lines.

I recommend looking elsewhere for your RV needs.