Trinity Oaks Pet Center

I’ve never been more disgusted in a receptionists attitude towards pet care in a veterinary clinic. I took my baby here once. She got an injection for pain and is a high allergy dog with injections, meaning face swelling and difficulty breathing. Two hours after the appointment her eye got puffy and I took her back in and they gave her Benadryl and the swelling was gone in about 10 minutes. They sent this same medicine in oral form home. The next day I call the office questioning giving her this medicine since she had a reaction the other day. The receptionist tells me, without asking the dr, to give it to her because in her opinion my dog didn’t have a reaction. I answered that her face swelled up and Benadryl immediately took care of it. She told me it was from stress. My dog was asleep on the couch. How much stress could she be in? I hung up the phone, appalled at her disagreement with the allergy. Especially since the dr said that’s what it was. Clearly, a receptionist with no veterinary training knows better than the doctor. A few days, my other dog was exhibiting signs of vomiting and diarrhea. I called the office asking what to do. The receptionist (same one) said to withhold food and water for 24 hours. I asked from the time she got sick or from the last time she ate which was 18 hours ago. The response was “it doesn’t matter”. I feel like it does matter. There’s a big difference between going 24 hours without food and going 42 hours. She then said I could make an appointment for Monday or Tuesday if I wanted to (it was Saturday and they wanted mostly to go home). So then I said, so I should let her continue to have these symptoms and wait 48-72 hours?? She said “well you could take her to emergency care if you’re concerned”. In my mind I’m thinking “obviously I’m concerned if I’m calling you”. But they closed in 30 minutes, so, you know, priorities. At this point I asked if she was a dr or vet tech. The response was “no, I’m a receptionist”.

We were not impressed and quickly found another vet. The price to have a kitten spayed was $450.00. Rediculous

Not enough words to describe what a facility this is. Dr. Watson and her team are wonderful. They are carrying, friendly, courteous and explain everything step by step. Their facility is very clean and they are very accommodating. I highly recommend them