Mediacom

We moved from a Charter area to a Mediacom area. When we were with Charter, we paid $30 a month for 30mbps internet. It was an amazing deal. When we moved to our current location, we discovered that Mediacom was the head of the oligopoly isp's in our area. Mediacom makes you sign a contract for starters, where Charter did not. Mediacom says you can get a discount price for a year and after that, the price goes up, and there is no way out of it because you are part of their Nazi contract. Anyhow, when we signed up for Mediacom, my fiance arranged our contract to include us to have 30Mbps for $30 a month for a year, and then normal pricing thereafter. We had to pay an installation fee (which Charter is willing to waive for your business), and we were given a dox2 modem. With 30mbps, you would think that their "trained" installers would know that a dox3 is required to get maximum results out of 30Mbps. So we called and explained the situation and was told that there would be a service fee for them to bring us a dox3 modem (even though it should have been installed at the time of service!!). We said no way and drove 45 minutes to pick it up, and 45 minutes back. After we had hooked up our dox3, we noticed that speed tests were showing (hardlined, not wireless) 12-15Mbps. So we called and had to wait and wait and argue during the call to make them understand that we were supposed to be signed up for 30Mbps for the 15Mbps price. They didn't believe us and said they had to get supervisors involved and investigate. We waited a few days and called them back to confirm their findings. So we got what we had originally signed up for, but only for a short while. We called back and explained that we were getting around 13-14Mbps and the Asian lady said that there was nothing they were going to do about it unless it fell below 12Mbps. How frustrating! Why are we not getting what we were promised?!?!!? I am seriously about to get a petition going to get Charter in our area. I am SURE that Charter would love all of the dissatisfied Mediacom customers. I am sure all of the dissatisfied Mediacom customers would much rather be paying $30/mo for 30Mbps and not have to sign a Nazi contract. Our area NEEDS Charter to force oligopoly companies like Mediacom to stay competitive and customer focused. I am sick of Mediacom!!

Update: As of today after calling in the first time, had to scan the contract and email it and requested a resolution call back. No resolution call back. Called back in myself, and got an amazing customer service rep. I told him the problem and he immediately responded that he would take care of my issue. My jaw almost hit the floor that I didn't have to argue with someone to get what we were promised. Though, I did find out that we have been going without what we were promised for 8 months. Was told to go to the local office to get credits added to my account. All we are wanting is our 8 months back for the second half of our contract since there are only 4 months left on the first half of our contract. Hopefully good customer service prevails at the local office. I will update. I was just happy to not have to fight tooth and nail to get what we are contracted for today. Thank you cx rep!

Avoid Mediacom like the plague. I have had nothing but problems since and including the day they came out to install it. Overbilling, service outages, my "digital" cable reception is terrible. And when I need help, I get a recording that says "call back at another time".
Thanks!

They're more like MediaCON.
When you get your bill check it carefully. If there is a problem call and document every call. Place a complaint with the FCC right after you speak to them. My roommate has had a billing dispute (totally Mediacrap's fault) and three months later it's still not resolved. I would go with any other company if they weren't a monopoly. Get satellie and go with AT&T DSL. They're not much better but I'd give them my money before I gave any more to these blood sucking alleged thieves.

MEDIACOM HAS THE WORST CUSTOMER SERVICE IN THE SPRINGFIELD, MO AREA!

Mediacom has the worst customer service in Springfield, and their staff doesn't seem to care one bit. I have been having trouble with my wireless router, so I called customer service and the computerized system went through it's troubleshooting protocols with no improvement. At that point I asked to speak to an agent, and she proceeded to go through all of the same protocols that the computerized system had already done, still, no improvement. So I told the CSR that I wanted to trade in my old router for a different one, at which point she told me to take it my local office for a trade-in. I drove all the way across town, got to Mediacom's offices, and there was a line out the door, with only two customer service people working the counter. They didn't bother to call for help with the growing crowd, apparently preferring to simply let us stand in line for upwards of 30 minutes. When I finally got to the counter, I was told they would have to check the warehouse because they didn't have any behind the counter. After calling the warehouse and getting no reply, the woman simply walked in the back, stood there for a minute pretending to check, and came back out to tell me they didn't have any wireless routers. I can't believe the woman on the phone even sent me over there when they had to know there were no other routers to trade. All in all, I wouldn't recommend Mediacom to my worst enemy, much less a friend. Do yourself a favor, and avoid doing business with this company at all costs.

Without a doubt the worst service I’ve ever experienced. I would not recommend Mediacom to anyone. It’s been over a month trying to get my services up and running and after 4 techs it’s still not right.

This is the worst cable company that I have ever seen, They will not answer the phone, but it's their phone service and it don't work.

I've had mediacom since they took over telecable at least 15 years ago I see all these bad reviews and over the years I've figured out especially regarding Internet service most people don't know how to do basic maintenance on their equipment and that's not mediacoms fault. I will always have the Internet service with them because hands down nothing in this area can compare and Google fiber will not be here anytime soon. When I had the cable and phone service never had a single problem and the few times I did I had reasonable service granted I was told by one cms agent that hdmi was not good quality and I should not use it. Mediacom is gold

This company is horrible. Do not waste your money on them. They need to just go out of business.

The customer service is horrible. Every time I call it is always the customer is an idiot attitude. Two months they tried to charge me data overages and thank goodness I log all traffic coming in and out and I was able to prove to them that they were double tracking my internet usage. I would not recommend.

This is the worst Internet I have ever had. Customer service never does anything. Technical support seems to make problems worse. I have cancelled and they made no effort to keep me as a customer. Avoid if you have any viable alternative!

Make sure your ask for a receipt and keep it forever! They will screw you. We have never missed a payment or been late and somehow when we wanted to add internet to our exsisting cable they said we missed Aprils payment and here it is almost July and they said we paid May and June. How is that?! Plus they admitted that we have a perfect history. They also screwed up our phone number, address, and there are 2 other people in this town with the same first and last names as us.

Awful. Great example why competition is a great thing! I would never recommend Mediacom.

If you have been a customer for many years, waiting the 2 weeks for a technician to show up, taking a day off and having them show up that night, internet off quite regularly, they will then rip you off when you finally tell them to take a hike. Remember that technician that came over 8 years ago? He didn't document he swapped out your modem. Now Mediacom wants two modems or in their view, cash will work. Since you are no longer a customer, they have NO INTEREST in checking if you had one or two modems - they couldn't care less. Their job records don t go back that far. They will ruin your credit if you don t pay for some mysterious modem though. If you are going to leave them, make sure you straighten out any phantom modems on your account before you are no longer a customer. I d even get a list of hardware documented and put into a safe.

ordered cable,internet and phone with disht tv switch offer.hooked up ph wrong-took a wk to fix.dvr serv didnt work,replaced dvr several times-all continued to fail.ph was to be unlisted and was published with address in phone book.quoted wrong prices.promo codes removed in error and took a complaint with missouri public commission to resolve. billing wrong most months.upgraded to whole hse dvr-quoted wrong prices again.internet speeds are no where near speeds quoted. internet and dvr service goes out several times a week. have to call for credit and then treated poorly when ask for it. only time credit given is if they can verify a service outage or i have a repair scheduled. serv tech do NOT know what they are doing and I have had more than a dozen come out. also on 2 occasions techs left their trash and non working parts outside. i have 4 mths left on my "promo" and will be back with dish immediately.

After a month of intermittent internet, phone service and numerous calls, we are again set up for another service call that probably won't materialize! We have a business website that relies on good phone and internet access for cripes sake! When we explain this to Mediacom we get the standard speel..... and the promise of a credit of $50 on a $170 bill! We've had it...done with it. It's time for the monopoly to end! City of Springfield already being sued as co-defendant with Mediacom for this kind of junk service... may be another lawsuit in the works if this isn't resolved again.

After almost 10 years, I got fed up with the high prices, disinterested service, and less than stellar digital reception. I recieved more helpful, prompt service during cancellation and getting my refund than I did at any other time.

it's like no one there knows what they are suppose to be doing i just wonder how long they had to go school to figure this crap out, done with media com moving on to att

the drop to my house (installed in 2001) is anchored to my weatherhead (city utilities would be happy to know that). I have digital tv but since the wire is so old and cracked, my signal has been terrible. EVERYTIME i call i am lucky enough to speak to a rep in india who reads from a script. IF there is a service outage in your area they will not send a tech nor take a work order!! Even if your box is bad!! I have made 4 calls and stopped a service tech while he was working (Im sure they love that) he took all my info and put in a work order (that was August 2009) and still no new drop!! I finally get Hodgi to commit to a work order and no 2 hr window, no 4 hr window... AN ALL DAY WINDOW so my day is shot!! I would love to go to a dish but with 6 tv's its not a cheaper alternative!! To top it all off, there is NO LOCAL NUMBER TO CALL!! I beg of anyone who has a truck and tools to open a comprable competition and than just maybe Mediacom will treat its customers with the respect they deserve! UNBELIEVABLE!! If you have a better option, take it!!

most of the time there ok Most NOT all

I am a college student living off campus in a 2 bedroom apartment and I have had many negative interactions with mediacom. When I was living in the dorm, I changed rooms and they charged me $30 dollars to have a technician "install" the new equipment when all I needed to do was plug the modem into the wall! It was outrageous how stupid the whole ordeal was. I spent many hours on the phone trying to get my money back and when I wanted to absolutely quit everything with them after horrible customer service, I couldn't get a money back refund unless I went through my bank for an appeal or something with a lot of paperwork. And when I went to return my equipment to the mediacom headquarters, the line was long to wait in and all I heard from the customers ahead of me was how they were asking about their services and when a repairman would be out to fix them. One lady said she hasn't had phone service for a month! It seems that everywhere I got in Springfield, its mediacom.