Ross Dress for Less

This store is the reason why teenagers shouldnt be managers. I came in today to buy my nephew a birthday gift with my wife. The store is a complete disaster with employees running a muck. As I was browsing through the boys section, I noticed the security guard, who is about 4 feet tall, socializing with the cashiers. How is this person allowed to guard a department store? I continued to shop and found my nephew an outfit. While attempting to get in the tremendously overwhelming line, I noticed that there were only 2 cashier stations open. The rest of the employees were socializing and being completely unprofessional. The asian cashier was yelling for customers to come down to her station. As a customer, one would assume that employees should treat their customers with the utmost respect but apparently, this is not the case for this store. As the manager Melissa rung me out, not once did she acknowledge me or try and compensate for the lack of help she has. How is this person even a manager when she has her employees socializing with the security guard when someone should be stationed to the other cash wraps? As I scanned my credit card and awaited for it to be authorized, a very tall African American employee came and approached Melissa in a sly manner. It looked as if they were teenagers in a cafeteria room awaiting for privacy. Purely unprofessional and I do not understand how this store is still operating with managers like melissa and the security guard running the place. I understand that stores like Ross, Marshalls, and TJ Maxx are discount stores but nevertheless, it is a retail store that should be run ny highly trained professionals and not young teenagers or people. My wife and I are completely appalled that this store has been operating for nearly a year. I do not plan on returning to this store and I hope that the district managers for this place finds replacements for the unexperienced and unprofessional managers and employees.

This is a true story. Grand opening day at the store I lost my Amazon Kindle while trying things on. That was Friday. Sunday I realized where I lost it and called them. Store manager was did me a huge favor, he used the security cameras to trace my activity in the store and recovered my item in the same, great condition. I know he didn't have to do this for me, and I really didn't expect to find this item again, but this shows that the company hires managers who truly know how to take care of their customers, and I think that's amazing in this day and age. Now I'm a loyal customer of Ross for life.