Pizza Boli's

If you like having customer service/(manager?) tell you in your face that you are causing bad business for them due to them getting an order completely wrong then order from here.

Called Pizza Boli's about a wrong order sent to my location and the person I spoke with assured me they will send the correct order. After waiting 2 hours I call again and the same person says the driver is on his way and should be at my location any minute now (that was a lie). I call again an hour later to ask about the driver's whereabouts and he tells me that he should be here any minute now once again, to which I ask for a refund for the order they got wrong. He proceeds to tell me that he's sorry and says the delivery driver is new, and asks me for my address once again.

The "new" driver tells me to come outside near the entrance of the neighborhood so he can see me. I stand outside in the cold for 10 minutes but he was never able to find my location. The driver tells me he will give the order to the first delivery driver since at least he knew how to navigate to my location. The driver that couldn't find my location called me later and said that he is here, so I step out and search for the driver but he is nowhere to be found and does not return my calls.

Waiting almost 4 hours for a simple order to be corrected I called customer service/manager? to get a refund. He had the nerve to tell me that I am creating bad business for them and that I called him hundreds of times (6 times due to wrong order, reluctance to give refund, updates on delivery status), tells me that they don't instruct customers to come outside as it is illegal even though his driver told me to do so, says I gave the driver the wrong address (lie again, the first delivery driver was able to reach my location just fine) and tells me to call tomorrow (It was 7:57 pm, not even closing time). I assume it was the manger due to his comment about bad business, but it was whoever answers the calls from this store.