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        BBB Rating
        A+
        BBB Rating and Accreditation information may be delayed up to a week.
        Brands
        Nissan North America
        Payment method
        financing available, debit, check, cash, all major credit cards, insurance, travelers checks
        Other Link

        New Nissan Dealer

        Categories
        New Car Dealers, Auto Repair & Service, New Truck Dealers, Used Car Dealers

        Reviews

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        JM
        John M.

        10/11/2016

        Overall
        Expertise
        Professionalism

        I took my Nissan Rogue to this dealership because of an intermittent problem I was having with the car suddenly de-accelerating while driving on the highway. They identified the problem as a computer error that was under recall. They misdiagnosed the problem, which was actually transmission failure. Their failure to correctly identify the problem cost me over $4,000, because my transmission was under warranty when I brought it to them, but shortly afterward the problem reappeared and by then I was out of warranty. I had to replace the faulty transmission at my own cost. Will never go back to them.

        claimed iconBusiness Response10/12/2016

        John, we very much appreciate you taking the time to make us aware of your concerns. Unfortunately, without knowing your full name we are having a difficult time confirming your history with us in our system. Our main priority is complete customer satisfaction, so we would be grateful for the opportunity to speak with you in order to figure out exactly what occurred and to work toward a possible resolution. When you have a moment, we would appreciate if you could give our Owner, Dean Bernal, a call at 409-299-5281. We look forward to hearing from you. Thank you.

        This listing has been claimed by a business representative.
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        Details

        Phone: (409) 299-3221

        Address: 3480 Highway 96 Byp, Silsbee, TX 77656

        Website: New Nissan Dealer

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