Savannah

The absolute GREEDIEST, HEARTLESS, ARROGANT Owners and Sales-staff I've ever experienced in my life! I purchased at $2500 handbag that had a fingerprint stain on it that I didn't see until I got home. When I tried to exchange or return, they said they would send it to Celine to be cleaned. Two weeks later, while I'm gone (in a clinic) believing it's being taken care of, I receive a phone call from the owner telling me to go in to show her the print, then later emails me that there is nothing wrong with the bag and so she REFUSES to do anything. They basically reneged and to top it off, they even wrote "fingerprint" on the drop off tag - admitting there IS a defect/damage!



There are so many other boutiques on Montana Ave, or in Brentwood on 26th St. nearby. If you're from out of town DON'T risk it - you will NOT be able to have your problem resolved. Definitely for the older clientele.



Every time I've stopped in (while eating at Marmalade next door), the shop is EMPTY of clientele. It's no wonder with their business model of "tough luck, it says final sale you're screwed."



If you do end up with a damaged item don't bother trying to reason with them because they're clearly pros at being unreasonable. They told me, "if you dispute this charge you'll just hit a brick wall...you'll lose in small claims court..."



Caveat Emptor the hard way.