Salon De Carlo

GREAT SERVICE love my Highlights!!!

The pricing is reasonable compared to other places that I have been to and I enjoy the ladies that work there... I will keep recommending this place despite what others my say

This place doesn't even deserve one star!! The owner is rude, & they lie about their guarantee. I purchased a groupon deal for full highlights for $54.99 and after all the extra hidden charges it came out to be $89.99 (& I don't have long hair, I have short above the shoulder hair)b which I wouldn't have had a problem with if i didn't come out looking like storm from the xmen movies!! When my stylist was working on my hair the manager told me if for any reason i wasn't happy with my results they would fix it for me no problem what so ever because they didn't want to end up with another bad yelp review. I even saw a sign behind me stating the same thing, so i felt confident getting my hair done there even though i wasn't very comfortable with the location and the surroundings (ghetto). Well my hair turned out horrible!! He already spent so much time on me and there was another person waiting to get their haircut since he was the only stylist so i just went home and went back the next morning to talk to the owner and get it fixed. When i called they didn't even want to get me in for an appointment until i told them i was already 2 minutes down the road, so they agreed to see me. When i walked in the owner, the manager and a different stylist was there i asked them if they could just add some brown or some low lights to break it up and not look so crazy blonde. They said they could put some toner on it or i could go back to solid brown, but i would have to pay for all the work. I wasn't about to spend another $100 to fix this hideous mess!! I told them how i was offered a guarantee and shouldn't be charged to fix it, its just a little bit of brown dye on a couple pieces to break up the highlights thats all i need!?!? They wouldn't fix it and i wasn't about to give them a dime more, so i headed over to a different place and they fixed it for me fast easily and for only around $35! now it looks great.... no thanks to them. It was an easy fix, but the red head stylist & owner must have just been lazy and not wanted to do the work, needless to say ill never ever ever return! STAY AWAY!!! The only positive to this place was my stylist bren was very friendly and nice the whole entire time, he did a great job on my haircut and was very kind, i just feel sorry that he has to work in a dump like that with horrible management that doesn't give a crap about their customers!!!