Bel Furniture-San Antonio

By far the worst experience I’ve ever had with a company...

We purchased a bedroom set, the salesman was great. Set-up delivery date and thought everything would be good. We were wrong.

The day before delivery I was told the mattress hadn’t arrived, I asked a simple question, why. The rep put me on hold to call the warehouse, I was then told it had arrived and would be delivered. This turned out to be a lie. Delivery shows up and no mattress. I call the manager and he verified that it didn’t ship from the mattress factory.

Second, the headboard and dresser had mold. The manager sets up a new order for those items, with no estimated date of when we’d receive them. I did receive my mattress 3 days later. Two weeks pass before we get our next delivery, with no updates offered by Bel, I had to call to ask them when my stuff would arrive.

Delivery day number 3, and again the dresser has mold, thankfully the headboard was good. It took 4 deliveries and almost a month after my initial delivery date to receive all my furniture.

During this whole process the manager, James, was not very helpful, offering primarily excuses, and BS stories of his own delivery issues with other companies. I’ve also tried contacting the district manager. Two months and four emails and I’ve yet to hear anything back. They did refund my delivery fee. So, I spend around $4500 and they refund $140, a .03% refund. Their customer service has been less than helpful as well.

I suggest you do not do business with this company, they have no regard for their customers.

My wife and I went shopping here the other day for bed sets and even though my kid was screaming, they were very patient with us. Mr. Randy M was the gentlemen who assisted us. He was very helpful, patient and believe he got us the best deal possible. Bel Furniture stores are typically pretty spending. This particular location however was affordable with plenty options to choose from. I would recommend shopping here to any Dad who is tired of building cheaper garbage furniture from other vendors.

We had great customer service and extremely helpful employee named Louie O, I would highly recommended for him to assist you!

We went to go look for a matter at Bell they were having a sale and we bumped into Luis the Sales person. He was very informative and help me pic out the perfect mattress for us and had a friendly not pushy attitude (like most salesmen) gave our space to talk it over and answered all the questions we had about our payment and options. As we were talking we came to find out he was from El Paso ...and were we! So we automatically felt like home... And I will recommend this place to all our friends... Just ask for LUIS!

just ordered some furniture about a week ago. prices and quality of furniture exceeded my expectations. salesperson dilia was were helpful and informative. hoping delivery is just as great as experience has been so far.

Whenever the legs broke on my 7 year old daughter’s dresser and almost crushed her, I thought that it might be the right time to find a new one. First place i went to was Bel. I heard they had great prices, but WOW! I never imagined it would be THIS good. We got a gorgeous dresser for a little over $300! You cannot beat that! Now I just need to get my daughter to stop being afraid of dressers.

Bel Furniture saved my Black Friday. About a week before the holiday my brother broke one of my dining room chairs...and then as I inspected my dining room set further, it seemed like it was all about to fall apart. I heard Bel was offering all sorts of promotions so I rushed out over and indeed I did get a great deal. They delivered it just in time before my entire family came over. the whole dinner they kept complimenting the table. And I am in love with it. Thanks Bel.

Surprised to see good ratings, check bbb to find real ratings..poorest delivery and customer service ever seen. 10:00 pm still waiting delivery..think I was lied to AGAIN!!

i went to bel a few weeks back, they had some kind of million dollar sale thing going on. I finally got my daughter a nice desk for her room to do her homework (i know a little late), i just don’t like it when she studies in her bed, she always end up just taking a nap. Anyways i got a great price on one she liked. And it is pretty darn sturdy, it will work nicely when she moves on to college or her own place eventually. I’d shop here again.

I went to Bel looking for bunk beds for my sons. We got there and they made a beeline right for the one they wanted. I checked over the price and it looked pretty good to me so we decided that was the one! As we were ringing up our purchase, the saleswoman asked us if we needed delivery and helped us set it up easily. All in all, it was a great experience!