DJ Murray Plumbing

I have installed a backup sump pump with DJ Murray, also replaced my primary sump pump as the current one was old. These people are ok, I was not satisfied completely. However work will be done, so I will go with 3 Stars.

I hate to give this company one star, as in the past I good experiences with them.



I used this company for two big, $2,500 jobs at a couple rental homes I own in Royal Oak. They accommodated me being landlord, made it simple with tenants and all; I was impressed with the representative I dealt with, etc. Things changes drastically since those two jobs.



I had them come out to do some routine work on one of my properties. Upon arrival there was a discrepancy about price. The technician got the owner on the phone and the owner started yelling and screaming at me over the phone. Mind you, in the previous six months I had given him $5,000 of my business. Behavior such as this, to me, is nothing short of someone showing their true colors, their real character. Upon asking the technician to leave my house he let on to the fact that this behavior was common for the owner.



Price is almost irrelevant to me; customer service 100% drives my buying power. It saddens me to see what the second generation is doing to this company.



I was using Nelson Brothers for 5 years; their prices were creeping up so I thought I'd try another company. I now continue to use Nelson Brothers because they appreciate my being a landlord and calling upon them 24/7 to help my tenants.