Cool Mirchi

Worst service ever and the poorest quality chicken used to cook!

I visited “Cool Mirchi” with my wife on Memorial Day weekend for dinner. It was not busy and only 1 table was occupied with 6 people there. We were seated and as soon as we sat we realized that there is very intense and bad odor in the restaurant. We noticed that there was only 1 server, and he did not care to come to us and ask what we would like to eat/drink etc. Waiter was just busy with the 1 table and taking orders on the phone. We waited for 10 minutes and then waived at the waiter. He finally showed up and we asked for the water and the menus. Finally he gave us menus and water and never came back. Another 10 minutes then we waived at him and he ignored and was busy on the phone. One Lady, probably the chef herself, came from inside and took our order. We asked for tea and ordered our food. Half an hour passed nothing came on our table and they did not even care to give papad or something else to fix the situation. The waiter there was only busy with the to-go orders and no one was there to serve. In the meantime 2-3 more families came in. We noticed that it has been 45 minutes since we placed the order and the family that came after us was served the food before us. I asked my wife to leave the place and when we were about to leave the place then the same lady showed up from the kitchen and told us that our food will be ready in 5 minutes. We told her that it has been more than 1 hour sitting here and sipping water, and you guys did not care to bring even our tea. She then realized that we ordered tea also. She admitted that she forgot about tea and was cooking our food. We asked that why the people who came after us are getting food before us then she replied that these guys ordered on the phone and then came here to eat. We were like WTH, anyways get us our food. Finally, the food came and chicken pieces were the worst we ever had and so tiny and ugly that looked like scavenged chicken. We did not even eat it. I just ate 2-3 bites of my naan and then the server came with our tea. We told him that the service is horrible and you were hiding in the corner and we were just trying to make an eye contact with you to ask for our food. He was such an arrogant looser that he started talking in loud voice in his broken English that he cannot stand next to your table all the time and Indian food takes time to cook blah blah. Instead of admitting the mistake that they forgot about our tea and their service needs improvement, he was trying to dictate on us. I was like go to hell dude and left cash right on the table and left.