Kabuto Japanese Steakhouse and Sushi Bar

Thank you writttend this ad let me have chance to explain.first, at lastnight,you (or you friend),had sitting at bar look the menu,then go to make order,the menu was very clear say each hibachi order come with vegi, noodle,shrimps and rice.if you have shellfish allergy, before you make order,why you don't mention hostess,I think most peoole have any food allergy,go to any restaurantto to order food, must be mention restaurant first ,if you don't tell,how do we know? foods not the clothing or appliances,it's can't be replacement ,if you say the shrimps touching the chicken,maybe we can just made another side order chicken for you,but you say you want to make another whole order ,sorry ,we can't,because we did not make mistake.if we made any mistake,we so happy to solve the mistake,I have comfused,why not our mistake,we have to be responsible??? I never said I don't care if you don't eat here again.only you said if you don't make another order ,you will be rating on facebook,then I said if you do this way make you feel better ,I have no idea ,because this is our restaurant policy.we only use top quality ingredients to serve our customer,that's why we need to comply with our policy.But anyway,I still to appreciat you business,If you will come back to our restaurant ,we so happy to serving you,thank you.

The service we received from the manager at this location was horrendous! I made a carry-out order of a shrimp hibachi dinner and 2 chicken hibachi dinners, well they don't mention that a sampler of shrimp comes in each meal. This is horrible news to my shellfish allergic spouse, who could expire from shrimp being ingested. Well we get the food home and make the discovery, so I call the restaurant back to alert them of the mistake and let them know I'll be making the trek back to get a replacement chicken dish sans shrimp, the hostess on the phone says fine. But alas, the hostess calls me back and tells me her manager says they can't replace it for free because when I initially ordered, I didn't state there was a shellfish allergy. He also said I don't care if you don't eat here again, really sir?! Why should I have to do this? I mean really, if I ordered chicken only, would you add shrimp just for S&G's, really it was hidden in there too, what if he had eaten it without the knowledge, he could have died!!! I let the manager know he was wrong and I also forewarned him that I would be writing not 1 but many scathing reviews for his callous treatment. Not to mention the fact that we eat out sometimes 4-5 times per week (shame on me, I don't cook, judge me now) and we are excellent customers and tippers, they'll never see another dime from us or our friends/family if I have anything to do with it.