Highlands Day Spa

I have been going to Highland for years. For Christmas I was given a couples massage. I called to have it done and she said she would not honor my gift certificate. I advised her it was illegal and I would contact an attorney and she said go ahead and do so. I filed a complaint with the attorney general''s office as well where I found out I am not their only victim. I would never use their service again. They stole $300. From me alone.

I booked one of their February specials for my sister and I. Mistakenly we were scheduled for the wrong package. I understand mistakes happen but waiting for an hour, being told repeatedly someone would come get us for our next service, is unacceptable. To top it of the manager brought out the appointment book to show the wrong package written down. This evidence only proves you're not only incompetent but also rude.