Car Spa Plano

If you like scratches all around your brand new car after its very first wash, this is the place for you! I just brought my brand new black Infiniti QX80 for its first carwash to this location earlier today. After the wash, I went to grab some groceries and was walking back to my car and noticed a few scratches on the rear passenger door. Upon further inspection, I found scratches ALL AROUND my car! I called them and told them what had happened and was told to bring the vehicle over so they could look at it.

I went back and the Unit Gm, Josh (according to his card) met me as I pulled in. I showed him the scratches and we both walked around the vehicle, finding scratches all over it. Not little scratches, he said that some were so bad he wouldn't be able to buff them out. Remember, this is a brand new car and this was the first time I had it washed. He then placed blame on my dealership, but of course I inspected the vehicle thoroughly upon delivery of such an expensive purchase and these scratches obviously occurred during the wash. "It wasn't the machine, or everyone's car would be scratched" and "it can't be from our towels because we only move in one direction" were the excuses I received, whatever that means. Uh huh. Anyway, he had offered to buff the softer scratches out, but we both agreed, as my anger rose to the surface, that it was probably best he not touch my car again.

Save yourself some damage and headache and DO NOT go to this place. I have never seen anything so ridiculous.

Well it's just that it had been a while since our car had been washed and they took quite a while to clean it. When "completed" the interior windows were not clean, exterior windows barely done. The moon roof was not cleaned ( you know the glass portion on top that you just have to open the moon roof glass to clean). There were spots on the vehicle that I removed in front of them after the wash by using my shirt sleeve and some water. This was 44.95, not 13.00 or even 24.00. Car looks good from a distance... Never going back as there are too many places that would do better for less.