NTB-National Tire & Battery

DO NOT TAKE YOUR CAR HERE!! I had been a loyal customer at this location for almost 2 years, and for the past year I've had nothing but disappointment. I took my car in late May 2012 for its 30,000 mile check-up, and they told me that the front brake pads and rotors were totally worn out. They said they would need to be replaced and that my back brakes had also gone out of alignment and would need to be readjusted. They charged me about $500 (~$400 of it was for the new rotors and brake pads).
Less than a week after this work was performed, I started hearing this terrible grinding noise. It wasn't happening all the time but would just come and go. Of course I was freaked out by it, so I took it back to this NTB (about 2 weeks after I had the brake work done) and asked them to check things out. I told them I thought the sound was coming from the brakes, but I didn't know what could be causing it. After having my car for a few hours, they told me they couldn't find anything wrong with my car or my brakes, and that when they took the car for a test drive that they didn't hear anything. They said the sound could be coming from the new ceramic pads rubbing a bit and settling in, and that if I started having problems or hearing the sound more frequently that I should bring it back in. Well, a couple months went by and I heard the sound maybe once but it only lasted for a few seconds and then went away completely so things still seemed ok.
Finally, in early September, I had taken my car to Meineke for a standard oil change. When the guy was backing my car up, it made the sound again. He told me that I needed to get my car checked as soon as possible. I told him that I was aware of the sound and that I had already taken it to NTB once to have it checked. I briefly told him about getting my front brake pads and rotors replaced in late May and how my car had already been in once. He looked up in his system the labor + rotors + their best set of brake pads and said it would have only cost me $280 if I had taken it there...so I was over charged by $100! Of course, Meineke offered to check things out (they said they thought the sound was coming from the back brakes), but I wanted to take my car back to NTB since they had done the work.
So that same day, I took my car back to NTB 15237. When they call, the guy begins with trying to explain my braking system and how there are disc brakes in the front of my car and drum brakes in the back (I'm like get to the point...) He says that one of the springs in my back drum brakes had snapped and that was what was making the grinding noise. I asked him what might cause such a spring to snap, and he couldn't give me a straight answer (Mostly like “Well, it’s hard to tell without actually being there when it happened...). Then I ask how much it would cost to fix-- with parts and labor, $275. I ask him how soon I need to get it fixed (obviously I had been driving around with this snapped spring for a few months. He tells me that it's not something that needs immediately fixed; it's not the spring that attaches the brake to the drum. Then I ask him which spring has snapped then. He says the spring that attaches to the back adjuster is the one that snapped. And I say, "Oh, the spring attached to the adjuster that you guys were messing with to realign my brakes?" And he says, "Yes, and I understand what you are implying but there is NO WAY that we would have snapped your brake." They were completely rude about it and refused to take any part in the blame, despite the sequence of events explained above (I didn’t expect them to pay for everything, but at least offering a small discount on the work as an olive branch). PS…I found the spring online, it costs $3.33. I called around to other mechanics have been told that for parts + labor, replacing this spring should not cost more than $100. Save yourself the trouble and take your car somewhere else!

Same as google reviews and the others here. This location is a scam artist center. They'll quote you $400 then come out and give you a bs story why you need $2000 worth of work... oh, but hey the upside is they'll misplace your appointment, wait 4 hours for a 1 hour estimate, and sell you BS til you cave if you're strapped for time, or go somewhere else and end up paying 30% or less of what they'll quote you at this NTB.