AT&T

Awesome service!!! Went into the store and was helped by Barry. I had an issue with my bill and Barry was able to help me out. I not only walked out with a new phone and tablet but it is now saving me a lot of money.

I went to this store few days back. The person in the store introduces himself as owner of the store named JD (on name plate). I asked for at&t prepaid and he gave me all wrong information about plans and charges which I took $65 monthly unlimited smartphone plan. He charged me $65(plan) + $4.55(service charge)-don’t understand for what. When I asked then he replied that his store system is not set up so this is service tax+ $25 (simcard) + PA tax + county tax= $96.30. When I came back to home immediately I checked online and surprised that at&t mentioned I have to pay only $65 nothing else so I called to that store (JD-owner of the store) and he said “My duty is only give you sim card but I help you out and insert sim card in your mobile also help for porting number (which is partially correct) so I charge for all of that so I am not give you any refund and keep l lying that I charged correctly.” After that I talked with at&t over the chat & phone and they said that was wrong charge and store owner (JD) cheat you but we can’t do anything only JD can give refund (which he already denied). Then I got text message from at&t and I gave my feedback so after sometimes I got call from at&t sales/area manager and I told him whole scenario same thing from him that “I know he charged you wrong there is only $65 you have to pay but I can’t do anything.” That’s how that guy (JD) cheated me and denied all charges and keeps lying.

So, my advise is that please never trust on that person (JD) and never go there. As he said he has more at&t stores in Pittsburgh,PA so please be careful guys.