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08/17/2016
My truck was broken down at mile 91 of the Glenn highway. I called AAA and they sent out MTR. I advised AAA that I needed to take the truck on base they said that would be fine and advised me the truck would be there in an hour. Two and a half hours later, the truck arrived. I don't fault them too much for this, due to the remoteness of the location.
The driver was very cordial but you could tell he was new at his job and was less experienced. After the truck was loaded, I told him where we were going. He then called his boss and he advised me that his boss told him we had to drop the truck off base. I then called his boss directly and he was very rude telling me that they don't go on base and they were going to just drop it at the gate. He said getting it on base was my problem, not his. As the conversation continued, he became more and more rude, telling me that he could just drop in in palmer and be done with me.
I will never get a tow from MTR again.
12/11/2007
MTR has quick responce time and there drivers are polite and professional.(Payton)The only problem I see is the system to get a hold of an operator at night is nearly impossible.
01/10/2007
Provided by SuperpagesCalled them for a tow out of the ditch they refused service because they said they had no recovery trucks, but I suspect they would not respond due to the temperature. I then attempted to pull the vehicle out of the ditch myself with my Jeep and almost succeeded. I then called this worthless company back to ask for them to come out in the morning they said I'd have to call back at 7:00am, in the the conversation the dispatcher said that he could send someone tonight but it would cost me! That he was "giving his guys a rest because they were going for a long time". I said that due to the cold there was no one on the road so he got nasty and hung up.So much for 24/7 service. I am fed up with the business community in Alaska promising service and not coming through. There should be a law against false advertisements.
Details
Phone: (907) 745-5252
Address: 1433 S Industrial Way, Palmer, AK 99645
Website: website
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