JCPenney

Very condescending workers.



Granted, the mall in Olean has few stores, but to save yourself a headache and a lot of irritation, avoid this JC Penny store. The employees are avid racial profilers and think that anybody of color is a criminal. Recently, when my family and I visited the store for some back to school shopping. We had a lot of clothing, the deals were good! My father was trying on a shirt and happened to walk out of the fitting room. He was holding all our stuff. Apparently, they thought that he was a shoplifter because suddenly a group of employees and the extremely unfriendly manager surrounded him. They were not happy that he was wearing their merchandise. But they were trying to take away all the clothes we had taken time to try on in order to "hold them at the counter." My father was just waiting for us to get out of the fitting room so he could show us his shirt. Evidently, this was SUCH a complex situation that the JC Penny employees couldn't comprehend. The manager had an extremely irritated look on her face and was talking very slowly to my father, because she assumed he didn't speak English. I guess customer service is not their priority, although it should be considering the retailer is failing. Or perhaps they are just extremely anxious their blue collar jobs will be replaced by self checkouts and computers.



I saw an elderly woman shopping around who also had a lot of things in her hand. She was walking along the same aisle where the register was. She obviously wasn't going to pay. But the male cashier just ran out from the register and towards her and abruptly asked "You want me to check you out." She said "No, I'm still looking." The cashier just rolled his eyes. So no reason to think I'm playing victim here.



Just go to Kohls.



Posted this on Yelp too because not everybody sees YP.