Castlebay Car Wash

My husband and I have always been regular customers of Castle Bay car wash in Bentonville. We were just in line at the automatic wash bay when the BMW in front of us apparently changed their mind and put it into reverse and slammed into us. Oops, accidents happen. But the castle bay car wash folks came out 3 times in 10 minutes to demand that we move- even though we told them we couldn't move as directed by Bentonville Police and NO ONE was in line behind us. They NEVER asked if we were ok - NOT impressed.