Camping World

My husband and I were recently involved in an accident.
Our Travel Trailer was taken to Camping World in Nashville a little over 2 weeks ago. They were great. They followed up with me regularly telling us what they were doing with dealing with insurance. They were fast and efficient on getting pictures sent and going over TT. They found it was not fixable due to bent frame and floor had detached from Floor.
This is a good lesson learned that not all Camping Worlds are scam artist and bad news. Another RV center had said it would be 30+days before they could even look at our TT and Insurance said not acceptable. We went to unload a few items out of TT and CW pulled our TT to front to make it easy to get things out.
We thank Camping World for all they did for us. I know CW gets lots of bad press but we had nothing but a good experience and in past had good experience with some warranty work that was done by CW.
Now we wait for settlement from Insurance and then will be looking to buy another home.

Never again will we go to this store. We went in to look for a new travel trailed

First off we went over there 3 or 4 times and every time there was no sales person available. Finally someone helped us but halfway through talking to us he said he had to go check on something and never came back. We were ready to make the deal. We had a boat to trade in. Took us calling them 5x to ask what they wanted to give for the boat. They finally called us back giving us a rediculous low trade in value. $7000.00 to $9000.00 below market trade in value. Even though they would have given us fair trade I would not have bought a trailer from them. I felt we were being profiled and felt not taken serious. 2 days later we went to a dealer in Murfreesboro TN Candy's Campers and they were wonderful.

I made an appointment to get my travel trailer serviced. When I showed up at the Nashville store the person in charge of the service department told me they don't service that particular model. I told them that would have been nice to know before I drove the 2 hrs to drop it off especially since I gave them the make and model over the phone to set up the appointment 5 days earlier. His response to me was "well I didn't set up the appointment". Obviously he has no oversight of what’s going on in his own shop and they need to work on training their employees to be knowledgeable about the services they can and cannot offer. In the future I will go out of my way to spend my money with their competitors. I will not support this company with my hard earned cash to be talked to so rudely and arrogantly especially when they were the ones that made the mistake.

This place sucks and I would not recommend it to anyone. We called and sent pictures ahead of time and got a quote for a trade in for one price got there and because we wanted a used camper and not a new one they wanted to give us almost $6000 less then they had quoted us. They are ripoffs and do not know how to do buisness correctly.

Annie A.



Ormond Beach, FL











10/1/2012

Purchasing a new trailer at the Nashville TN Camping World store was a complete disaster. No one knew what they were doing. All I heard was "We are new and just started selling."



Salesmen did not know their product nor made much of an effort to find out about it. They just answered off the top of their heads. I asked if the levelers were automatic, I was told no it would just be something else to break. The unit has auto levelers.



Seeing the installed tv mount, I asked if it came with a tv as well. I was told no tv and the units were sometimes shipped with just the tv mount. I found out later that the unit had been shipped with a tv by contacting Heartland. I also found out later that the original tv had been stolen. I had negotiated the price of the trailer by paying a higher price to have a tv put in. Eventually I got the tv put in and a reduction in the negotiated price.



Delivery was a complete disaster. Person doing the PDI had no experience with a trailer. Excuse that it was a new line really didn't mean much since most trailer equipment works the same way. He didn't know where the fresh water drain valve was located, didn't know how the awning shed water, tried to tie two chairs and a table together with one short strap. I handed him two straps that I found in a drawer and he still couldn't figure out how to do it. I asked him how to close the slide if the motor failed and he said to get a couple of strong guys to slide it in. There is a way to do it mechanically. And this is the way it went on and on.



Tech didn't know how to set up my hitch from my old trailer to the new one. I gave him the written directions that I had saved.



We arrived at 2 pm and didn't leave until almost 7 pm. Only one person offered us anything to drink (it was around 90 degrees and very humid), offer to help move our stuff to the new trailer, took care of our dog and was knowledgeable. That was the finance officer. Thanks, Karla.



During the moving process I was told that I had to stop moving my stuff from the old trailer to the new one by a salesman because I hadn't finished the financing. This was a cash sale.



He also accused me of not telling the first salesman about damage on the trade-in trailer. I told him I was only asked what condition the tires were in. I said good and that was all I was asked.



According to the GM, I should have been asked a lot more questions and she implied that I was not honest enough to tell them. She did not ask me about the trailer. They never even looked at the trailer before they gave me the trade in price.

In a later call, I told the GM about the trailer even though she did not ask.



I tried to contact Camping World headquarters through the survey they sent and through their customer care email. All that happens is that it is forwarded to the store and the store contacts you. Same GM called me. You really can't make a statement to any higher ups.



We like the trailer but we would not go back to the Nashville store again nor recommend it. What should have been a fun and happy event, was a complete disaster.



Even on a follow up call from the GM, all I got was sorry and we are new at this and are still doing training. I can't accept that. Having been in retail, I know that you need to know your product and treat your customers respectfully. You also can't give customers false information because you don't want to take the time to find out the correct answer.