Walgreens

Terrible customer service in the pharmacy. My daughter was prescribed a cream that was $300 on Thursday 11/19 and was not covered by insurance, which is not walgreens fault. I came in on Saturday with a coupon from the drug company and wanted to see if they accepted the coupon. The technician said yes with the coupon it would be $60, but they did not have the cream on hand because they wanted to confirm with us that we wanted the cream because it was expensive. They said they could have it Monday after 4 pm. My wife receives a voicemail on Monday saying there was a delay with the medicine. My wife calls the Pharmacy and they tell her the cream was going to be $300. My Wife explains the interaction I had with the technician on Saturday 11/21. The pharmacist told her he didn't know what coupon she was talking about and the never gave me a price on Saturday. I went back to the pharmacy on Monday after work to talk with someone. The Pharmacist tried to say we did not qualify for the coupon because we have insurance. I produced the coupon and showed her where it stated "Patients that have insurance but there plan does not cover the medicine" . she then said have a seat I will look into it. After a few minutes she said "the coupon should work but I cant get the system to accept it. I will call the number on the coupon card and get back to you tomorrow morning." the called my wife this morning and said that we no longer qualify for the coupon. Somehow we went from qualifying on Saturday to "not knowing what we were talking about" on Monday morning to "the coupon should work on Monday night to you no longer qualify on Tuesday morning.