Palacio Apartments

I wanted to take this time to compliment the staff at the Loreto and Palacio apartments. I have been living here for over 7 months,

and from the Manager (Neoma) to the rental office (Yvonne in particular) and maintenance crew (Louie, Greg and Jimmy), I could not be

more satisfied with the way they run things. I am a very picky tenant, so when I spot things I notify them, and they get them fixed

in a timely manner. Like any place this one runs into problems now and then, but with the work ethic I see from everyone here I believe

they strive to make the apartment I live at as pleasant an experience as I could ever want. I do not write reviews often, and I take

pride in putting my name behind them, so I feel pretty good about this one. Thank you to all the above mentioned.



Sincerely,



Kenny P.

If it were possible to select a "0," I would STILL opt for a "-10" rating.



Please, please, please heed this warning & STAY AWAY from this place!!! This along with their sister property (Loreto) are NOT worth the overpriced monthly rent!!



I really wish someone had posted an HONEST review before I got conned into a lease here. They sure do know how to market, I'll give them that much. The photos, clubhouse, fitness center, pool, business center, & model apartments are all enticing from a distance. Believe me, upon closer inspection & more time spent on site (after being suckered in) you quickly notice that you've been SCAMMED.



"24-hr" fitness center? Uh, they may want to rename it "open only specific hours & unkempt" fitness center. I don't think they've ever considered the concept of maintenance.



Pool. Gross, disgusting "cabanas" & furniture....roach infested!!!



Business center. INSANELY SLOW computers (4 cramped in a tiny, messy room) usually all occupied by rude neighbors playing online games or facebooking.



Other flaws:



*Horribly rude, unhelpful, careless, unintelligent staff---including the manager

BEWARE: They will be fake & nice in the beginning to reel you in....after that, all of your valid concerns are pretty much greeted with eye-rolls & an I-Don't-Care-Deal-With-It attitude



*Cockroaches everywhere!!! It doesn't matter if you're on the first OR third floor!!



*Paper thin walls---and they don't care to enforce ANY sort of noise/time restrictions....I've had to call the cops multiple times.



*My water pressure is horrible & I rarely get warm/hot water longer than 2 minutes into my shower & the staff doesn't care to resolve it.



A facility should NOT advertise "amenities" that they don't intend to fulfill. That's purely LYING to consumers/potential tenants.



I don't know about you, but I do NOT appreciate being LIED to.



They have NO right charging as much as they do & treating their tenants as horribly as they do. If you're looking for a HOME, be it temporary or long-term.....PLEASE LOOK ELSEWHERE.



I promise you'll be happy you did.