Harris County Body Shop

I got involved in a fender bender. I was going to have my car fixed at the dealership where I brought my car, but i was referred to Harris County Body Shop for repairs from Geico. When I arrived, I met the manager Mr. Dan outside working. This is the manager of the shop working! I was greeted by Petra. She really helped me to the point that I knew exactly what I was getting done in a matter of minutes. She even went through a review of all items a person may need from their old car when they are getting a rental. She reminded me several times about my clicker that i needed to get into my home. I didn't forget it. Diane and Diana really were sweet women who knew what they were doing and they made me feel at home. Gilbert really took the cake! He was outside helping me with my car. He was on call to answer all of my questions and He made me feel like that I was his only body shop customer. Robert from Enterprise went and found me a Jeep instead of the small compact car. Erica was really helpful in handling my information. This whole shop needs to be commended on the professionalism, the attention to detail and most of all the crisis management. It's easy to render good customer service when all is well. My weather strip on my door needs to be readjusted. I called and talked to Petra yesterday and she said to bring my car in with the warranty and they will take care of it no problems. I feel like I've known these people all my life. I don't want to have another accident, but if anyone has an accident and they need body work I will definitely refer them to Harris County Body Shop.

In a nutshell:

Incompetence at its best. Great front desk customer service that dwarfs their actual performance in the shop. Using public transit is less of a hassle than attempting to deal with Harris County Body Shop.



Experience:

I am sitting in the waiting room for the third time since an accident a month ago. When I initially picked up my car after repairs(6 days after I was told the car would be ready) my A/C didn't work, my horn didn't work, they got paint on my window, and the support system for the hood was never installed. So instead of holding itself up, the hood has to be held up by hand.

After returning a second time, they fixed my A/C but did something to cause the check engine light to come on.

The parts for my hood were supposed to be in on the following Monday, but when I called them(As opposed to them calling me to let me know they have the parts) they said the parts were in but I couldn't come in until Friday(today). So far today, I have been here for an hour and a half, nothing has been done to my car, and the most mind blowing instance of them all is a moment ago an employee came up to the waiting room to ask me "Is your car a V-6?" It's nothing shy of frightening that they couldn't tell by looking at it. Especially since its written on both the engine and the trunk under the model name of the car. The reason for his question was he said that they ordered the wrong part and the hood supports are too small bc they thought I had a smaller engine. True to form, that question was followed by "I just found out our lead mechanic is on vacation." How he didn't already know that and why it takes a lead mechanic to investigate a check engine light is beyond me.

All signs indicate that my car will still not be done today and a fourth trip will be necessary.