AirCon Service Company

Update: I WAS TOLD BY MY PLUMBER IT WAS NOT A PLUMBING ISSUE. IT WAS A BACKED UP CONDENSATION LINE. PEOPLE ON NEXTDOOR ARE ALSO SAYING THEY HAVE HAD SIMLIAR ISSUES LIKE THIS WITH AIRCON. DO NOT USE AIRCON, DO NOT TRUST THEM.

I have used AirCon for 12 years! I contract them to keep my AC in good condition and for them to check my system twice a year.

Recently I knew something was wrong with my AC system, I called them, they came out. Something was beeping which they still claim is my return vent. They blew out my lines, said everything was fine nothing was wrong.

I called them out again about a month later, still with the same beeping and the tech did not even enter my attic!!!!

So here is the deal that night I hear a drip drip drip. My condensation line was backed up and I had water inside my walls!!!! The condensation pipe in my attic was overflowing and did this when the AC was on. Their tech did not find it!!!

Then their manager Jody comes out and says yes when we see that line we recommend customers get that fixed. I said your team had been coming here for 5 years (this house I have lived in for 5 years) and no one has ever told me that I needed to fix that!

Needless to say I have a 4 x5 ft hole in my wall because they did not completely check my AC unit!!!! I simply asked for repair costs to my sheetrock. I am not looking to get rich but when I call you out here twice reporting an issue they should have caught it!

My plumber found the issue in 2 minutes, said it is clearly obvious that there was overflow.

They blew out my lines, sent the clog further down the line, this basically caused my back up and a disaster in my home.

DO NOT USE THIS COMPANY AND IF YOU DO FIND A NEW AC CONTRACTOR.

Excellent...the technician was Jody and he was awesome....very personable & explained everything thoroughly. I was very impressed. Work was done professionally and am very pleased with the outcome

The equipment AirCon Service Company installs is all top-rated; however, it is the quality of installation for an HVAC system that is the most important. The 3-man team performing the installation did excellent work for our residence. Our two complete systems were installed and operational over a 2-day period. The crew worked approximately 12 hours each day. They were highly respectful, diligent in their efforts, and polite.
Additionally, I commend the company for the knowledge of the estimator and willingness to answer my numerous inquiries to equipment and install specifics. The AirCon quality/install inspector was thorough and cordial in response to my air quality monitoring questions. The install/scheduling manager provided excellent service in accommodating my schedule.
If you are intending to have a new system installed, I advise to: 1) do the homework to understand the equipment and cost benefit; 2) ask questions as needed for understanding complexities; and 3) above all, recognize the need for a quality installation.

Great service. Would not use any other heating and A/C Service. Jody did a great job explaining everything he did. Love AirCon

Great service, I asked for the service and tech was scheduled within 24 hours. The tech identified the issue within 15 minutes and repair was done in a few hours because tech had to go get the new part. Both dispatch and the tech were very communicative. I will defiantly call them again.

From start to finish..... Amazing service. They have their own professional installers.

Patrick and Jodi were terrific and fast at repairing my burned out motor from my heater. They diagnosed the problem within minutes, but worked hard throughout the day to locate a more cost effective option for me than what the manufacturer offered them. They made trips to 2 different locations to obtain the needed parts so my job could come in for a more reasonable price. They answered all our questions and provided great technical service and awesome customer service. Their magnet now sits on my refrigerator. Should I need anything additional for my A/C or heater, I'll be calling them. Job well-done!

Patrick and all the employees are very courteous and are very thorough and follow up with how the service was which is much appreciated!

From the phone call for service to the speedy arrival of the technician I was very pleased. My ac just stopped working and I was in desperate need of help. These guys work fast and efficiently and geth the job done right and for the right price. Shout out to Jody for a job well done. Thanks to Andrew for the refferal.

The service provided by Jody was courteous and very professional. Jody identified the problem with my system which caused very high electric bills.

It was the first time I dealt with AirCon and based on his performance I was happy to sign with the company a service contract. I would highly recommend.

Will was prompt, clean and courteous. A new Rudd air conditioning and heating system was installed in 2010. AirCon did the installation, which was during the summer and did a fantastic job. AirCon has been very responsive and helpful. Cost of services are reasonable. The recent issue was a code 27..power surge. Technician was able to diagnose quickly and resolve.

My central AC was causing me lots of problems. Evey time it would get over 95 degrees it would shut down. It would come back on one to three sweltering hours later. I had called numerous AC people to my home in the past couple of years re this problem and heard many excuses and do this or that prevention suggestions, but no real fix.

I called Air Con out on a Sunday night, and Ricky came. He checked everything and accessed the problem. Told me it was the compressor causing the issues, and that it should be replaced.(I had also read that this could be the problem online so it sounded right) We discussed approximate costs to replace the unit or just the compressor, I located the paperwork on the AC and he said he would check to see if it was still under warranty/ (the company who installed the system originally is no longer in business and we weren't sure if what was written in the blank spaces of the contract were i in effect) Fast forward to Tuesday Morning. Ricky had contacted the manufacturer, and it was indeed under warranty. I said order it. He did, and they (Clayton and Tony) installed it exactly 8 days later.

I also want to say that Brandi called to make sure I was happy with the service call by Ricky. She also called back to schedule the install. Melissa called to make sure the install went as planned and to ask if I was happy with the service.

I appreciate the detailed attention to my problem, and also the prompt professional caring service.

We have used AirCon two times to service our aging air conditioner system in the last 3 years, and both times they have responded quickly. Each person we have worked with, including the office staff, has been extremely friendly and willing to do what it takes to get everything working again.



The first service call was for a fan motor in the outdoor part of the A/C. When the part came in, the tech's were all on calls, so the owner actually came out and replaced it.



I have personally recommended AirCon to my neighbors and will continue to use them in the future. They have treated us as if we are family.

We have used AirCon for previous A/C work and they have always been fast, courteous and do great work. When our evaporator needed replacement, they went the extra mile and installed a switch in our overflow pan to prevent it from overflowing onto the ceiling. i didn't even realize it until the next time I went in the attic.



This time AirCon came to the rescue when our furnace went out. The blower motor was making a lot of noise and I called AirCon. The technician came out and found that the vibrations had caused a gas leak in our attic! He quickly stopped the leak and diagnosed the problem. He then explained my options and gave me a written estimate for fixing the problem. I could either replacing the blower or replacing the entire furnace (both included fixing the gas leak). The furnace was 19 years old and was at the end of its life. I spoke to the tech about my options and he didn't pressure me, but recommended replacing the whole unit. I typically don't do the morst expensive option, but in this case, I decided to go ahead and do the whole furnace, since it was so old and the entire new unit would have a warranty.



A few hours after he left the blower stopped running and we now had no A/C! I called back and they brought out a portable unit to keep us cool until they could replace the furnace.



They did a great job and I am amazed at how quiet the new Rudd unit is! AirCon even had to do more work than anticipated due to my attic configuration, but honored the original estimate. They were very professional and a real life saver! Thanks AirCon!

Our AC wasn't cooling the house properly, so we called AirCon. They charged a $60 trip fee and then did another $40 worth of work. The tech sold us a service plan for $10.75 per month so that they could make the unit more efficient. With the service plan, the tech comes out twice a year and does various things to improve the AC system, keeping a look out for needed maintenance.



The AC never cooled the house any better. In fact, we had to call them out again, this time paying an $85 trip charge in addition to more $ for labor and repairs. They never told us exactly what was wrong with our unit or why the house was always hot, just kept letting us keep calling them and paying trip charges, monthly fees, and other charges.



We finally called another company which came out for free. They told us we needed more intake vents in order for the house to cool properly, did not sell us anything we didn't need like a bogus service plan, and were up front about what was going on.



The next time I need an AC guy, I'll be calling the second company.

AirCon went above and beyond from the start. Our upstairs a/c went out at the end of last summer. The AirCon technician arrived on time, told us what the procedure would be in diagnosing the problem, then presented us with options. We decided to replace the unit and could not be more pleased with the results. AirCon is the only company we will ever use and highly recommend them.

I can highly recommend AirCon for new A/C installation. I have an older house with some special space considerations, and they worked with me to find a system to fit. We agreed on a price and the new system was installed the next day exactly as specified. Due to the age of my existing system and my attic's limited access, the installation took a bit longer than expected and I'm sure was more work than originally anticipated, but there was no attempt to charge for extra labor, new ductwork, etc. I would definitely use them again.

In May 2011 the house was 80+ at 7pm and a 2 year old was very unhappy. Air Con was called and came with the appropriate parts and fixed it within 30 minutes. The nice repair man was professional, gracious and efficient. He worked in the pitch dark backyard with a headlight. I have used these people for regular service and the rare emergency service since 1974--always reasonable price, works quickly and never leaves a mess. I have them on speed dial, but they are more like family. Barbara Brehmer

Air Con is #1 in My Book!



First of all I wanted to thank the Community Newsletter for their advertising section. I recently had an AC breakdown during a week where Houston was experiencing and breaking all the temperature records. I first called my home warranty service and was told it would be a week before they could get to me. Not satisfied with their response I picked up the Community Newsletter and began looking for an AC Service Company in our area. I immediately noticed Air Con and quickly gave them a call. It was after hours yet I was pleasantly greeted over the phone and handled like I was part of the Family. Air Con immediately dispatched a Technician to my residence. Ricky showed up and quickly analyzed the problem. The first thing the next morning Air Con was here and replaced the broken part and I had cool air once again. The following day Air Con called me to follow up on their work. I was so impressed by the professionalism of the Company and the courteous actions of the Staff and Technicians. As I said before I felt like I was part of the family. I thought the days of the “Customer comes first” were gone. It is nice to know that Air Con still serves the customer and treats them as a family member. I could not have been treated any better. They also stuck to their original quote, which was very affordable. My hearty thanks to the Community Newsletter and Air Con. I would definitely recommend Air Con to anyone needing AC service.



Sincerely,



Michael Hoover