Integrated Restoration Solutions Inc.

Update 6/9/2017: I received a call from Crystal who is upset about my review of Integrated Restoration Solutions below. Her brother, Jeff, was in the background screaming obscenities and railing about how they "did so much for me"...the nerve! I made it very clear during today's call and in previous conversations with Crystal that I appreciated the effort SHE put forth trying to correct the problems and as detailed below, James reinstalled the crown molding but the finished job overall is of poor quality and I would not recommend this company to anyone. Her brother, Jeff, was angry that he lost money on the job and tried to recoup it by charging us for the CORRECTIVE work. I stand by my review and if there were no character limits, I would add even more detail and additional pictures of the finished poor quality work.

Original post 5/30/2017: Prompt to get my damn money! If I could give zero stars I would. The project was to cover old plaster ceilings with sheetrock in three bedrooms and install crown molding, and paint the living and dining room ceilings. We paid a 50% deposit. The sheetrock installation was completed in the first week. Jeff then sent a 'family friend' to install the crown and paint. NONE of the joints were even remotely accurate and he went through nearly 4 contractor packs crown with not a SINGLE piece installed correctly. He filled the incorrect corner joints with caulk to try and hide the mistakes! The painting was even worse. Even in dim evening light, it was obvious the paint had been rolled on leaving thick lines where the roller was too full of paint in some areas and not enough in others...paint drips were on the walls and floors, and there is lint from the rollers throughout. He didn't cut in so there was a foot-wide gap that wasn't painted at all. He left wet paint supplies throughout the house. He tracked paint on my kitchen floor and left paint on my refrigerator doorhandle (he told Jeff he put his lunch in there!) Jeff sent a new sub to CORRECT the work. James arrived 2 days later to RE-install crown and returned 2 days after that to finish and touch up the poorly painted areas. Crystal returned the following Saturday to spray everything. The crown is a different color than the rest of the trim and the seams are still visible. They didn't cover everything leaving a mist of paint on the hardwood floors, walls, etc. which when they tried to wipe it off left a film of wiped paint. They took leftover drywall...quote was for 20 sheets...drywall installer confirmed it only took 15 sheets. Jeff's wife then sent a final invoice for nearly the full amount of the original quote with NEWLY added line items for the CORRECTIVE work! I ended up paying the original 50% balance. Jeff tried to cut corners which resulted in a sloppy, half-assed finished product and damage to our home.